Quality Assurance Specialist
Zain
مجموع سنوات الخبرة :10 years, 10 أشهر
Benchmark for major Voice and Data Services
• Benchmark for international Calls and major Roaming services
• Governance the Benchmark with Optimization and Service planning team
• Post-processing and KPI Analysis
• Conducting processes and policies that ensure the healthy execution of test methodologies
• Plan, conduct and monitor of evaluators to maintain the Quality of Zain network
• Collect and compile statistical data to meet quality standard
• Analyze data to identify areas for improvement in the quality system
• Performing gap analysis to prioritize areas for performance improvement.
• Managingtesting teams along team leader as per the pre-defined test cases and scenarios
• Prepare reports highlightingachievements and the gaps as per the pre-defined KPI criteria
• Provide quality assuranceanalysis including formulating, coordinating, directing, and
executing all quality assurance policies, tools, and test scenarios, to meet quality standards
• Investigate customer complaints and performing gap analysis to prioritize areas for
performance improvement.
Benchmark for major Voice and Data Services
• Benchmark for international Calls and major Roaming services
• Governance the Benchmark with Optimization and Service planning team
• Post-processing and KPI Analysis
• Conducting processes and policies that ensure the healthy execution of test
methodologies
• Prepare reports highlighting achievements and the gaps
• Managing testing teams along team leader as per the pre-defined test scenarios
Shabakkat Cellular
RF Optimization Engineer
Customer complaint
Post Processing
Team Leader Assistant
Bachelor Degree in Telecommunication and Electronics engineering in "Applied Science University"