Deputy Manager
Orchard and Avenue Serviced Apartments
Total years of experience :3 years, 2 Months
Overseeing delivery of consistent quality customer experiences in all food and beverage outlets in the apartments.
Control of all costs and stock to ensure the apartments profitability.
Responsible for high standards of health & safety, hygiene, and customer service.
Working closely with Guests to greet, converse, and assist with all enquiries.
Ensuring staff within the apartments are carrying out their tasks to the required standards and assisting when necessary.
Monitoring Guests reviews and implementing actions to improve current and future performance.
Managing online bookings and preparing a weekly plan for room allocation, and specific Guests requests.
Taking appropriate decisions to deal with emergencies, such as sudden breakdown of specific working equipment, delayed supplies such as food and beverage items, and personal issues at work.
Supervising and controlling staff tasks, by conducting weekly schedules and monitoring their performance to insure high quality service is provided
Arranging and coordinating activities of Transportation department ex: Controlling the dispatching of company cars, buses, and drivers movement with the Tour coordinator.
Setting up weekly plans for the company Airport representatives and ensuring that they match the exact timing of the tourist’s arrival times, with an up to date coordination with hotels for ensuring check in times.
Managing Hotel reservations and assigning tasks to the tour representatives based on an efficient schedule.
Designing tour schedules for tour representatives with the full coordination with all touristic cites that are going to be visited to insure high quality service and organization.
Resolving all issues and obstacles that will face tour representatives through the tour by coordinating with the touristic cites and the support team.
Initiating a daily report for the operational manager, by highlighting all the major and minor operational activities conducted.
Participating in the viewing, negotiation, and purchasing of new vehicles that will be used in tours in order to maintain and efficient, effective, and comfortable service for the customers.
Preparing supplementary plans in case of issues and problems that will occur with tour representatives during tours, in order to guarantee that the service will be provided regardless of any challenges.
