IT Consultant
ديفوتيم
Total years of experience :4 years, 8 Months
• Collaborate with stakeholders to gather business requirements and translate them into functional specifications.
• Conduct in-depth analysis of business processes, modeling processes with all its attributes using ARIS system, and create RACI matrix to drive operational efficiency.
• Create detailed documentation, including business requirements document, change request, process flows, user guide, and user stories, to support solution design, development and stakeholders.
• Develop requests and incidents in Servicenow ITSM platform
• Perform data analysis to extract valuable insights and present findings to stakeholders in a clear and concise manner using Excel, SQL and Tableau Software.
• Develop and maintain strong relationships with key stakeholders to understand their needs, anticipate future requirements, and proactively provide solutions.
• Collaborate with the development team to ensure accurate and timely delivery of services that align with business objectives.
• Assist in the testing and validation of new features and functionalities to ensure successful implementation.
• Stay updated with industry trends and best practices to continually enhance business analysis processes and methodologies.
• Created Truck-Station SABIC edition that has KPI’s and cargo delivery request dashboard for SABIC logistic Manager
• Define all stakeholders for each product and create business process model.
• Created standard operating procedure for new products and existing products
• Created scope of work and project roll out plan for two projects e-JASCO and Al Fozan Group
• Created a master database that contain many details such as products, projects, milestones, tasks, resources and tracking performance
• Developed a Minimal Viable Product for ISHOP National Export Hub and ISHOP Saudi Artist
• Engaged in functional testing, enhance user experience and product development
• Created a document control system for the company
• Created a company map that contain project information and timeline
• Created operational map
• Interviewed business clients to analyze their business requirements and recommend and design technological improvements to their business processes and operational procedures