Senior Business Analyst (Business process, Strategic planning and effectiveness)
American University of Sharjah
Total years of experience :17 years, 3 Months
Define, map and manage user stories and business requirements throughout the institute.
Conduct annual market researches on new educational and operational trends in the sector and identify new business opportunities
Own, generate and present statistical reports used in assessing/setting the strategic plan and KPIs of the institute.
Monitor and track the KPI achievement levels against targets, propose correction methods and manage the change processes
Provide high level analysis to different internal/external constituents using a variety of biographical, organizational and financial analytics and resources.
Perform regular benchmarking exercises against key local/global peer institutes.
Communicate results to senior/front line officers and respond to inquiries.
Support marketing and strategic management efforts with analytical research and give data supported recommendations.
Represent the university in external committee meetings and events related to institutional effectiveness, quality and accreditation.
Develop and maintain sustainable strategic relationships with key government, local and global constituents (Organizations, Companies and Individuals).
Position AUS as the University of Choice for top government/private companies, C-level individuals and other potential partners.
Identify, engage and manage a portfolio of potential prominent Partners/Donors.
Manage a portfolio of 85+ Multinational and local companies
Develop multiple funds to secure agreed upon yearly financial targets (e.g. the Alumni Scholarship Fund, Academic sponsorship funds, Professional Event funds... etc.)
Propose, negotiate and finalize Partnership Agreements & MoUs with different public/private constituents through a consultative approach.
Outreach to different communities and market AUS and its professional services
Monitor and manage the lifecycle of different collaboration projects with industry partners.
Organize & Co-Organize international professional conferences and events (e.g. MENA Economic Forum - Marseille, France, Philanthropy in Higher Education and Responsible Social Giving - Dubai, UAE, Arab International Women Forum- Sharjah, UAE and many more) and secure participations/sponsorships for them.
Conduct and organize career development sessions for Senior Students and Alumni (e.g. mock up interviews, CV writing workshops, interview skills seminars, one-to-one career advising sessions and job search preparation days)
Host senior industry representatives in development workshops/lecture series
Secure job opportunities and host recruitment campaigns for AUS graduates with multinational companies
Served on the Strategic Planning committee of the American University of Sharjah
Designed, technical requirement writing and implemented the Electronic Document Management System (EDMS) as well as the CRM System.
Establish and manage different communication channels with AUS Alumni as well as professional partners.
Manage the office resources (website, Document Management System and CRM) and ensure that those resources are coherent, synchronized and free of redundant data.
Prepare requirements and specifications for many IT related projects within the Office of Development and ensure delivering the project on time.
Key Achievements:
• Established communication channels with over 75% of AUS Alumni
• Launched the official AUS Alumni social networking tool (Encompass)
Developed IT Processes and Procedures
Developed a detailed flowcharts for all IT processes
Developed processes and procedures to control work and document flow, archiving and projects handover activities.
Processes implemented include:
IT Service Desk Management
IT Purchase Process
Back Up, Recovery and disaster recovery plans
Enterprise Content Management (ECM) / Electronic Document Management System (EDMS)
Designed, Technical Requirement Documentations and Implemented the ECM/EDMS
Developed the Work Breakdown Structure (WBS) of different projects and departments
Analyzed user requirements and Interactions
Analyzed and implemented the workflow
Provided full training and high level technical support for the users and administrators of the system
Implemented EDMS in many construction site offices, including:
Burj Khalifa
Infinity Tower
Silverene Towers
Meydan Race Course
Ocean Heights Tower
Arabtec Head Office
Summer internship - Responsible for technical evaluations for IT-projects' offers including prices and specifications, a network administrator assistant and an IT assisting for the staff of the Organization.
Summer Job:
* Teaching MS Office applications
* Workshops about IT project management
* Seminars about networking and IT business skills
Bachelor of Science in Computer Engineering. (ABET Accredited program)