Mohamad Kteich

Prepare the restaurant for opening in February 2022.
trained, and coached more than 60 staff members on customer service skills, food & beverage knowledge, and food safety standard.
Planning and organization in preparation for the February 2022 restaurant grand opening.
Processed, and prepared the restaurant for all requirements (utensils and equipment).
Managing profit and loss, cash control and security, labor, and food inventory.
Train staff how will be an effective members to improve the service to increase customers satisfaction and getting our target.
Train staff on how to provide excellent customer service, and handle customer complaints and issues.
Hired, trained, and coaching staff.
Planning for world cup season 2022 with the achievement for target.
Planning to improve sales.
Developed new management team training programs to improve the service.
Oversee employee work in front and back of the house to ensure compliance with company policies, regulations, and food safety guidelines.

Awarded top branch for maintaining and achievement the KPI and P&L target for 2018.
Develop new training programs for food handling that improve health score to 98 %.
Develop new training programs for delivery dispatcher and drivers.
Increased the number of delivery orders through retrieval 60 % of non-active.
Oversee employee work in front and back of the house to ensure compliance with company policies, regulations, and food safety guidelines.
Complete restaurant opening and closing procedures and manage a deposit.
Consistently exceed daily, weekly, and monthly sales targets while maintaining costs and keeping employee turnover low.

Administrated payroll completed all paperwork and created schedule.
Hired, trained, and coached more than 30 staff members on customer service skills, food & beverage knowledge, and food safety standard in preparation for the April 2019 restaurant grand opening.
Received the restaurant from the contractor, processed, and prepared the restaurant for all requirements for the grand opening in April 2019
Analyses P and L and Budget.
Implement budgeting and forecasting technique to manage inventory and labor cost.
Handling customers complaint with compensation reports, and solve their problem in proper way to become satisfaction