Consultant
Trafalgar
Total years of experience :4 years, 0 Months
APPLE Expert Consultant / Gait APPLE PREMIUM RESSLER - MAY 2018 - JANUARY 2019.
As a part of APPLE team focusing on delivering a great customer experience in any environment.
Warmly welcoming customers to the store and ensuring a great and amazing experience.
Introduce apple products to people and help them do what they love in new ways.
Work with the local business community connecting entrepreneurs and professionals with the tools they need to build success.
Create the energy and excitement around apple products and the store.
Providing the right solutions and getting apple into customer hands.
Uncovering customer needs then following through with the enlightening solutions.
Guide, advice, sell and set up the new devices for the customers.
Maintaining visual merchandising at the store and assisting team members.
Provide top of the line service, provide information and care for the community of customers.
Assess customer needs and provide assistance
and information on product features.
* Ensure high level of customer satisfaction
through excellent sales service.
* Supply management with reports on customer
needs and wants, problems, and competitor
activities.
* Achieving agreed upon sales targets and
outcomes
* Greeting and welcoming customers to the store
and answer their inquiries.
-Managing incoming calls and inquiries.
-Identifying and assessing customer’s needs to achieve satisfaction.
-Updating customer information in the customer service database.
-Marketing Research and project presentation on e-business and online shopping.
-Offering the company products to the intended markets.
-Preparing and checking daily sales and orders.
-Reporting daily orders and invoices to the manager.
-Sorting merchandise.
Perform general office duties, including faxing,
copying, scanning and filling.
* Answering calls to take and handle daily orders,
and redirecting calls to appropriate colleagues.
* Creating schedules and recording daily
employee’s tasks.
business administration and marketing degree with FIBAA accreditation .
ICDL certificates
With honor
