user support
SEHA
Total years of experience :2 years, 2 Months
• Monitor and respond quickly and effectively to requests received through the IT helpdesk.
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
• Modify configurations, utilities, software default settings, etc. for the local workstation.
• Utilize and maintain the BMC Service Desk Solution.
• Report issues to the Service Desk for escalation.
• Assign users and computers to proper groups in Active Directory, reset user password, and assigning permissions for them.
• Insuring the operation for SEHA internal Applications (Oracle, Malaffi, Kronos, Citrix, Talabi)
• Provide support for Microsoft Exchange server issues