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Mohamad User, Room Division Manager

Mohamad User

Room Division Manager·Manara Riva Suites Hotel,

Lebanon

Bachelor's degree, Business Marketing

Work experience

Total years of experience: 15 years, 4 months

Room Division Manager

August 2024 - Present

Manara Riva Suites Hotel,

Beirut, Lebanon

August 2024 - Present

• Lead and manage the front office team, including front desk agents,
concierge, and guest services staff, ensuring smooth operations,
efficient guest check-in and check-out processes, and exceptional
service delivery.
• Oversee the reservation department, ensuring accurate and efficient
handling of room reservations, group bookings, and guest inquiries,
and implementing strategies to optimize room revenue and occupancy
levels.
• Develop and implement guest service initiatives and standards to
enhance the overall guest experience, including personalized service,
VIP amenities, and special touches that exceed guest expectations.
• Manage the housekeeping department, including room attendants,
supervisors, and laundry staff, to ensure cleanliness, hygiene, and
maintenance of guest rooms, public areas, and back-of-house
facilities.
• Implement and maintain quality assurance standards for guest
accommodation, including room cleanliness, maintenance, and
amenities, conducting regular inspections and audits to ensure
compliance with brand standards and guest satisfaction.
• Provide training, coaching, and professional development
opportunities to front office and housekeeping staff, ensuring they
have the necessary skills, knowledge, and resources to deliver
exceptional service and meet performance standards.
• Support the General Manager in property initiatives.

Company industry:
Hospitality & Accomodation

Front Office & Reservation Manager

July 2023 - August 2024

El Sheikh Suite Hotel,

Beirut, Lebanon

July 2023 - August 2024

• Trains, cross -trains, and retrains all front office personnel.
• Schedules for the front office staff & Room service Staff.
• Evaluates the job performance of each front office, Bellboy & Room
service employees.
• Maintains working relationships and communicates with all
departments.
• Verifies that accurate room status information is maintained and
properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Conducts regularly scheduled meetings of front office personnel.
• Maximize room revenue and occupancy by reviewing status daily.
• Monitor high balance guests and take appropriate action.
• Ensure that employees are, at all times, attentive, friendly, helpful and
courteous to all guest managers and other employees.
• Double check all rooms before checking in.
• Auditing online reservations ( Booking.com, Expedia, Travel agencies
) .
• Following up confirmation and cancellation requests, payments,
special request for occasions.
• Perform other duties as requested by management.

Company industry:
Hospitality & Accomodation

Front Office & Reservation Manager

March 2020 - July 2023

Beverly Hotel Beirut,

Beirut, Lebanon

March 2020 - July 2023

Company industry:
Hospitality & Accomodation

Front Office & Reservation Manager

July 2018 - February 2020

Queen’s Suite Hotel,

Beirut, Lebanon

July 2018 - February 2020

Company industry:
Hospitality & Accomodation

Data Entry + Store Keeper.

July 2017 - June 2018

GEBRÜDERNAIM (Schrott und Katalysatoren recycling)

Saarbruecken, Germany

July 2017 - June 2018

• Maintain receipts, records, and withdrawals of the stockroom
• Receive, unload, and shelve supplies
• Perform other stock-related duties, including returning, packing,
pricing, and labelling supplies
• Ensure adequate record keeping and manage all documentation to
confirm proper stock levels and maintain inventory control
• Enters customer and account data by inputting alphabetic and numeric
information on keyboard or optical scanner according to screen
format.
• Verifies entered customer and account data by reviewing, correcting,
deleting, or reentering data; combining data from both systems when
account information is incomplete; purging files to eliminate
duplication of data.
• Maintain operations by following policies and procedures; reporting
needed changes.

Company industry:
Waste Disposal & Recycling

Front Office & Reservation Manager

October 2014 - January 2017

Queen’s Suite Hotel,

Beirut, Lebanon

October 2014 - January 2017

• Trains, cross -trains, and retrains all front office personnel.
• Participates in the selection of front office personnel.
• Schedules for the front office staff.
• Evaluates the job performance of each front office employee.
• Maintains working relationships and communicates with all
departments.
• Verifies that accurate room status information is maintained and
properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Conducts regularly scheduled meetings of front office personnel.
• Maximize room revenue and occupancy by reviewing status daily.
• Monitor high balance guests and take appropriate action.
• Prepare revenue and occupancy forecasting.
• Ensure that employees are always attentive, friendly, helpful and
courteous to all guest managers and other employees.
• Review daily front office wo

Company industry:
Hospitality & Accomodation

Night Auditor.

January 2009 - January 2011

Grand Hotel Versailles,

Beirut, Lebanon

January 2009 - January 2011

Company industry:
Hospitality & Accomodation

Front Office Agent + Night Auditor.

January 2007 - January 2009

Legend Hotel,

Beirut, Lebanon

January 2007 - January 2009

Company industry:
Hospitality & Accomodation

Education

LIU (Lebanese International University)

January 2013

January 2013

Bachelor's degree, Business Marketing

Lebanon

Skills

MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
HOUSEKEEPING
Intermediate
HOUSEKEEPING
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
AUDITING
Intermediate
AUDITING
Intermediate
COACHING
Intermediate
COACHING
Intermediate
LIFELONG LEARNING
Intermediate
LIFELONG LEARNING
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
INTERNAL AUDITING
Intermediate
INTERNAL AUDITING
Intermediate

Languages

English

Expert

Arabic

Native Speaker

French

Intermediate