Manager – Management Consultancy (PMO, VRO & Digital Transformation)
Kpmg
Total years of experience :33 years, 8 Months
I worked as a Manager at KPMG Advisory Saudi Arabia and my main role was to provide direct professional management consultancy and advisory services to clients. I was in charge of many management roles in PMO & VRO offices (Vision2030) managing initiatives, RFPs, projects and related risks / Issues with many government clients and my job responsibilities included the following:
- I consulted MCIT NDU (National Digitization Unit) and supported their digital transformation plans in addition to defining & acquiring turnkey solution to automate all operation and management activities of the national committee and sub-committees for digital transformation.
- I lead operating model assessment and implementation of the targeted model while assisting the advisor of Minister of Justice for projects. Tasks included reorganization, communication plan, roles definition, process reengineering with SLAs and KPIs; in addition to recruiting technical support team and assigning new GM & department managers, as well as empowering and assisting PM team.
- I also played the portfolio manager role at Ministry of Justice, where I led 4 construction programs (2.6B.SR ) to build courts in 72 locations over KSA with around 20 project managers and multiple contractors & consultants. In addition I led the implementation of Bechtel Mashroat stage-gate process including dashboard setup and KPI data for different projects and stages.
- I assisted Ministry of Housing VRO team in handling large Eskan projects to deliver housing units to entitled beneficiaries. Responsibilities included tracking main projects activities and managing risks and issues with respective mitigation plans at each stage starting from land sourcing, financing and Real Estate development and followed by infrastructure & public services projects until units delivery.
Site Technology is a turnkey solutions provider specialized in IT & telecom Systems, Low Current, Integrated Security & Audio-Visual Systems.
I am responsible to offer and promote turnkey solutions integrating diversified IT & Telecom technologies into unified and smooth operational systems solutions that are performance-driven and cost-effective.
I am also responsible to lead the presales phase with consultancy and detail technical study activities with company partners and internal technical teams to deliver the complete solution technical and sales offers.
In addition, I am also responsible for after sales end-to-end project management and tracking projects activities starting from suppliers orders to final customer acceptance and invoicing.
Projects and RFPs sample include ServiceNow & APPdynamics cloud based ITSM solution with application and systems performance monitoring system over optional EMC/VM environment or local high availability dual site with disaster recovery redundancy and F5 load balancers. In addition, the scope also includes leading ISO22000 certification for MOH with KPMG and certified body of inspection.
Leading MOBILY Program Roll-OUT and acceptance activities by managing departments with multiple teams covering telecom Wireless technologies, Civil, electro-mechanical and site acquisition with various subcontractors to deliver Turnkey GSM sites & MW BH network to our customer MOBILY covering north eastern-region in KSA.
My main responsibility and objectives are as follows :
- Leading project teams to deliver and upgrade GSM sites and MW BH network and, in parallel, to maximize customer satisfaction within targeted time schedule and quality requirements.
- Driving consistent Revenue collection according to ALU periodical targets by ensuring full compliance to agreed acceptance procedures and documentation requirements for customer project and operations (MNS) teams as well as from field and contractors teams.
- Boosting the performance of diversified project teams through increased collaboration across departments, line managers, contractors as well as customer project and operation teams throughout all project phases.
My responsibilities and duties included the following:
- Assisting and supporting the Saudi Data PMO Director in performing all duties to accomplish his role to achieve the assigned objectives with accurate reporting to higher management.
- Managing complex projects and enhancing other projects execution in addition to ensuring steady collaboration across the department team with implementation teams. Projects include establishing large WiFi Internet Access network at Holy capital area during Hajj period (Mina and Haram), and managing projects to build complete IP-VPN network for Enterprise Businesses and customers with large number of circuits and sites across KSA cities and remote areas.
- Managing inside-compound IT communication projects with complete network infrastructure of around 22, 000 nodes with VoIP.
Executive advisor to the Director of STC ISMD (Saudi Telecom Company - Information Security Monitoring Department) with FrontRunner contractor.
My main duty is to assist and support the STC-ISMD Director in performing all duties to accomplish his role and enhance the department overall operation to achieve the assigned directorate’s goals and objectives. This includes assisting the director in managing the department teams and projects in addition to enhancing the organization structure and implementing specialized processes & procedures for enhanced department operation and better team cooperation, coordination and professional reporting and as well.
Detail responsibilities of my duties included the following:
- Assisting in restructuring the department organization for smoother and enhanced operations and to organize relationship with other STC units and with O&M contractor through SLAs.
- Managing and supporting the development and implementation of new processes and procedures to ensure practical and professionally managed operation and coordination across the department teams and sections.
- Assisting in developing and activating department plans and projects and in managing department teams and service operations as well as in standards endorsement.
- Reporting observations and proposing my recommendations to enhance projects execution and teams’ coordination and collaboration and overall department operations.
-Assisting the ISMD director to ensure accurate reporting to higher management on a periodical and on-demand basis.
- Representing the ISMD director in all assigned department meetings in addition to following-up and acting on assigned director and department-level action items.
- Leading the department teams to establish an internal and executive reporting platform of the department operations and services as well as ongoing project activities.
My main duty is planning and managing the technical department teams and activities to deliver better products and services both internally and to customers and partners. The department objective is to deliver MTS customers a complete IT solution for managing direct van-sales and pre-sales orders and all route sales operations like invoicing, promotions, stock control, credit control and collection for direct sales and distribution companies. The solutions are made using Intermec Hand Held computers and mobile printers, RP32 front-end and Back-office applications with many technologies used like Barcode, Ethernet, RF access points and GPS.
My responsibility is to deliver the total IT solution & support services and covers software implementation, project management, software analysis & development, ERP integration, hardware installations & maintenance, trainimg and after-sales technical support as well as pre-sales support (bids, customer presentations and Gap analysis). These services were provided for multiple projects in parallel and to many local and regional customers like Pepsi international and KSA local Pepsi bottlers (ALJomaih, AlGosaibi and SIPCO), British American Tobacco BAT (Kuwait, Jordan, KSA and Egypt), Binzagr, Halwani Brothers, AbulJadayel, Nadec, Nada, Basamh, Al-Rai and many other customers.
My other duties include managing liaison and providing technical support services to other Intermec partners in KSA through the IGSP program (Intermec Global Services program) and to the Intermec AIT-III ten years program with the American government.
The technical department consists of more than 20 technical persons across the kingdom and structured into 4 main teams as follows: The Project Management & System Analysis team, the Front-end Software Development team, the Back-end Software Development team and the Hardware Maintenance and Support team.
I was heading an internal MIS division responsible for project management and tracking of the total portfolio of projects kingdom wide in addition to managing many project myself both financially and operation wise. Projects include upgrade and implementation of Network Trouble Ticketing system for STC -Saudi Telecommunication Company, PKI and security systems for KACST - King abdulaziz city for science and technology, customization and implementation of GIS system for Riyadh Water Authority, HelpDesk systems for Customer Services and internal IT Helpdesk, building complex WAN and LAN computer networks with Satellite links and VoIP technology in addition to handling Operation and Maintenance projects for large IT structures with variety of servers types and systems and technologies like fault tolerance and disaster recovery systems for Mekkah and Madinah Municipalities and Saudi National Guards and for other major Saudi customers.
I was also sharing the responsiblity of setting up business processes and implementing the company's ERP, CRM and other internal information systems to accomplish smoother operation and better customer services. This coverd all MIS operations from customers sales orders, to suppliers purchase orders, to customer delivery, installation and support services and invoicing.
1- Work Plan Coordinator: My responsibility was to coordinate the breaking down of the TEP6 1500K Project 7 years frame contract into quarterly and yearly work plans of deliverables to Saudi Telephone Company (Ministry of Telecommunication) and to accommodate any scope and scheduling changes. The job required intensive coordination between different departments within Lucent and with the customer STC and the consultant company NorConsult.
2- Lead Acceptance Coordinator: My responsibility was to manage the customer acceptance process of the Kingdom wide Long Distance and Junction Networks using Fiber Optic and Digital MicroWave Transmission Equipment. The process Starts after initial equipment Installation and passes through many phases like clearing of outstanding issues after preliminary acceptance and starting the final evaluation and ring testing period to reach final acceptance of the customer and total project Close-out.
1- Assistant Manager : Targetting the website development market and Applied Mutimedia CD-ROM Applications ( Directories and Product profiles), I shared the decision making of setting up business and marketing plans, choosing contractors, and building the development team. Also, I was responsible for the decisions concerning project management, customer follow up and closing deals.
Customers include Riyadh Chambre of commerce, King Faisal University and Ministry of industry.
2- System Sales Engineer: Selling of Total solution Information systems which covered Software systems, Databases & tools, Network design, Hardware configurations in addition to system security.
My responsibility covered building customer relationship and maintaining customer liaizon and making offers and closing deals in addition to making marketing plans & actions which includes delivering presentations regarding products & services and their advantages.
Customers include Dallah Hospital, Ministry of education-SA, Saudi Red Crescent Authority, Ministry of Interior-SA, Riyadh Water Authority, UNHCR, King Faisal University, King Saud University and many other govermental and local companies.
3- Analyst/Designer : Analysis, Design and Implementation of Customer and billing services Management System - Riyadh Water Authority (One Year).
Programming in COBOL and RDB/VMS and DEC-Forms Student Acceptance and Registration System for GOTEVOT (Saudi Vocational Traninig government Org).
1- Programming in COBOL and RDB/VMS Database of Shipping System and Port Management System for Sonomar Trust Shipping Company (Marine Shipping System).
2- Marketing and sales of Total Business information systems (Personal and Financial) for the VAX/VMS & DEC/Ultrix Mini Computer platforms and PC networks. Main customers include Lebanese Kuwaiti Bank, Lebanese University, AUB, Sonomar Trust Shipping Company and Al-Hoda Supermarket.
3- Marketing, Sales and Implementation of Al-Arabi Desktop Publishing system (Main Customers include Ashiraa Magazine, Al-Bilad Magazine, Dar Aljadeed and many Book Publishing companies.
4- Giving training on VAX/VMS system administration and Cobol & Rdb Database programming to National Security personnel, Lebanese university professors and some software house employees, in addition to Ultrix System Management to Lebanese Kuwaiti Bank employees.
B.S Computer Science
Intensive English Program to be prepared to pass EEE (English Entrance Exam)