Centurion Relationship Manager
American Express - United Arab Emirates
Total years of experience :16 years, 5 Months
Successfully managed and grew relationships with a portfolio of Ultra High Net worth individuals (Centurion Card members) by handling all Card, Travel and Lifestyle aspects of the service. Worked with multiple departments across several markets ranging from Risk Management, Authorizations, Marketing to Senior Leadership.
Achievements:
• Successfully managed extremely challenging Travel and Lifestyle itineraries while coordinating with several support functions. Handled specific requests of a VVIP clientele.
• Nurtured key relationships and proactively ensured that card spend and service engagement consistently grew on a year on year basis.
• Ensured the provision of the highest quality of service to a highly sensitive portfolio at all times in tenure.
Retaining key focus on business development, planning, implementing and coordinating sales activities to achieve sales and gross profit margins. In charge of all elements of the showroom right from ambience to decorum, operations and management of showroom floor activities.
Achievements:
• Was number one sales person for years 2012-2013.
• Took (97, 8 % in 2013-98.9 % in 2014) in mystery shopper report.
• Managed own list of VIP clients and familiarized them with the latest updates on fashion trends.
Managed P&L for the retail outlet, handled key customer relationships while successfully delivering against the customer's expectations. Reported directly to the department manager for all the brands. Handled a portfolio of over 50 luxury brands.
Achievements:
• Achieved and exceeded the personal monthly and yearly target.
• Acknowledged for expertise in store brands, from shoes, hand bags, men’s clothing, contemporary, designer evening gowns, wedding, kids and accessories departments.
• Accomplished the most important deals with big celebrities and Sheikhs from the Gulf, and all over the world
Managed a broad spectrum of activities pertaining to sales, customer service, operations management, showcasing of new collections, promotion and sales.
Achievements:
• Achieved all assigned sales targets and a personal record of USD 1 million in sales in less than a year in 2008.
• Recognized as the in-house expert on fashion trends and latest collections.
Responsible for the day to day activities such as receiving the new delivery and replenishment, store VM and display, customer service and sale. Acknowledged for superior service skills and great product knowledge.
• Managed retail staff, including cashiers and people working on the floor.
• Coordinate with the store manager to meet financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions.
• Ensured pricing is correct.
• Worked on store displays.