Store Manager
Typo , Sharaf Retail LCC
مجموع سنوات الخبرة :14 years, 6 أشهر
A Showroom Manager, Electronics, Phones, Accessories
-Coaching and motivating my team to inspire top performance and an exceptional customer experience
-Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations
-Execute plans to drive key performance indicators to maximize profitability
-Enhance brand loyalty by empowering team to create a natural and personable experience for customers
-Act as a partner between customers, sales associates, store leadership and corporate business partners
-Maintains a high level of customer focus and leads by example with clear and engaging communication
-Ensures visual directives and standards are maintained
-Passion for teaching associates product knowledge and how to apply their learning's to the customer experience
Effectively manages store operations, ensuring consistency and compliance.
• Assists Store Manager in responsibility for the store
• Consistently creates a welcoming environment for the customer
• Demonstrates desired behaviors for staff including driving sales
• Helps Store Manager in identifying training needs and providing ongoing training opportunities to the team as needed
• Controlling stock and merchandise
• Implementing business policies
• Ordering more supplies or stocks
• Assisting and reporting to the Store Manager
• Taking inventory
• Performing accounting responsibilities
• Doing security and compliance checks
Assist in managing the store by directing, ordering materials and supplies, and implementing merchandising initiatives to stimulate growth of the business while meeting customer requirements and maximizing profits.
• Delegating tasks to small teams
• Creating eye catching displays and promotions
• Making sure customer experience was first class
• Dealing with inquiries and troubleshooting any problems that arose
Responsible for the everyday running of the perfumes
Section in a busy high street store
• Greats and assists customers with excellent customer service skills
• Promotes our products to achieve maximum sales and all of targets
• Replenishes and redisplay our products on shelves
• Responsible of the billing and accountabilities of the customers
• Doing inventory and making daily and monthly reports
Responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards :
- Meet, greet and direct Guests who enter the lobby area
- Serve as the main point of contact for regular guests and VIP Guests and ensure hotel departments are fully briefed on their requirements
- Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
- Manage, record and resolve Guest or customer complaints promptly
- Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
- Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
- Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards
that meet Guest preferences while remaining within the allocated budget
- Maintain good communication and work relationships in all hotel areas
- Attend all Reception meetings and Executive Lounge Meetings
- Comply with hotel security, fire regulations and all health and safety legislation
- Assist with other departments, as necessary
The Faculty of Commerce was first established in 1973 and is considered one of Mansoura University eldest faculties. In 1985 a teaching branch at the city of Damietta was opened, which officially turned into a branch for the faculty in 1988. Along its history, thousands of the best youth have graduated from the faculty among them are pioneers in all fields. Now, there are around 22,000 students enrolled in the Faculty of Commerce compared to 3,217 students in the academic year 1973/1974. The faculty has 102 academic staff members in addition to 77 teaching assistants. The faculty now includes four scientific departments: Accounting, Business Administration, Economics and Applied Statistics & Insurance compared to only three when it was first established. Academic programs in the faculty are provided, fully or partially, in three main streams: Arabic, English and open learning. In addition to learning and teaching, the Faculty of Commerce has strong links with the community through its special-purpose units; Managerial Training Center and Banking Studies Center. The number of administration staff in the faculty increased from 30 in the academic year 1973/1974 to more than 300 in 2010/2011 performing various administrative, financial, technical and legal tasks.