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Mohamed Abdelrahman Khalil, Etisalat prestige Contact Center Agent

Mohamed Abdelrahman Khalil

Etisalat prestige Contact Center Agent

Raya Contact Center - United Arab Emirates

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Information Technology
Experience
7 years, 11 Months

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Work Experience

Total years of experience :7 years, 11 Months

Etisalat prestige Contact Center Agent at Raya Contact Center - United Arab Emirates
  • United Arab Emirates - Dubai
  • My current job since April 2017

Etisalat Emirati Prestige Customers- Contact Center Agent

IT Helpdesk Support at Afromax Sudan
  • Sudan - Khartoum
  • June 2016 to February 2017

Achieves personal production targets while maintaining the required repair
quality standards.
 Performs all repairs, rework, test and documentation steps necessary to
Proceed.
 Troubleshoots down to the component level, repairs and documents all
Failures.
 Responsible for fault finding, repair, service and installation of mechanical
equipment.
 Responsible For Fixing All Apple Products (SW & HW ).
 Provide The Latest Software Updates & Applications.

Education

Bachelor's degree, Information Technology
  • at Future University
  • April 2016

4 Years / 10 IT Semesters

Specialties & Skills

Networks
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Software
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Microsoft office
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Helpdesk Support
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Customer satisfaction
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Network Support
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Time management
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Teamwork
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Languages

Arabic
Native Speaker
English
Expert

Hobbies

  • Video Gaming