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Mohamed Alsayed Abd Elreheem Abu Elfetooh

Principal Oracle Database Support Engineer

Oracle Egypt

Location:
Egypt - Cairo
Education:
Diploma, OCP 11g
Experience:
19 years, 11 months
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Work Experience

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Total Years of Experience:  19 Years, 11 Months   

June 2006 To Present

Principal Oracle Database Support Engineer

at Oracle Egypt
Location : Egypt
• Provide specialized technical and functional assistance, to Oracle customers around the globe.
• Troubleshooting and supporting highly complex technology and software application implementations.
• To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model
• Owning and resolving problems and managing customer expectations throughout the Service Request life cycle in accordance with global standards
• Maintaining product expertise in assigned cluster
• Reducing escalations
• Working towards, adopting and contributing to new processes and tools (ODC, diagnostic methodology, health checks, scripting tools, etc.
• Contributing to Knowledge Management content creation and maintenance
• Working with development on product improvement programs (testing, SRP, BETA programs etc) as required
• Operating within Oracle business processes and procedures
• Respond and resolve customer issues within Key Performance Indicator targets
• Maintain an up-to-date and in-depth knowledge of new products released in the market for the given cluster
• Ensure the timely completion of planned proactive tasks and Service Requests
• Operate in line with Bug Diagnosis and Escalation/Development Bug guidelines in resolution of Bug related Service Requests
September 2005 To June 2006

Oracle DBA Assistant / Developer

at Maritime Research and Consultation Center (MRCC) Arab Academy for Science and Technology and Maritim
Location : Egypt
•Oracle DBA Assistant / Developer
•Developing &quot;Syria Port&quot; Application system ERP using ORACLE Database 10g, ORACLE Application Server 10g and ORACLE Developer Suite 10g.
•Implementing the Single Sign-On feature.
September 2004 To September 2005

ORACLE Developer / DBA Assistant

at DMS Data Management Systems
Location : Egypt
• Oracle DBA Assistant / Developer
•Develop &quot; Yemen Social Insurance Associate &quot; Application system ERP which contains :
Human Resources Fixed Asset, Payroll Systems and much more using ORACLE Database 9i and ORACLE Developer 6i.
May 2004 To June 2004

DBA / Developer (Training)

at CITG Compined IT Group
Location : Egypt
•ORACLE DBA Assistant / Developer
•Develop PL/SQL script to compare the contents of two schemas in respective to tables & columns using ORACLE Database 10g and ORACLE Developer 9i DS.

Education

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March 2012

Diploma, OCP 11g

at Oracle
Location : Egypt - Cairo
December 2006

Diploma, OCP 10g

at Oracle
Location : Egypt - Cairo
April 2004

Diploma, OCP 9i

at Oracle
Location : CAIRO, Egypt
•Introduction to Oracle9i: SQL
•Oracle9i Database: Fundamentals I
•Oracle9i Database: Fundamentals II
•Oracle9i Database: Performance Tuning
August 2002

Bachelor's degree, Electronics and Communication Engineering

at Arab Academy for Science and Technology
Location : Alexandria, Egypt
Graduation Project : Design of Optical Fiber Communication Link
July 2001

Diploma, System Administration

at New Horizon
Location : Alexandria, Egypt
·Microsoft Certified Professional 70-210 MCP
August 2001

Diploma, System Administration

at NEW HORIZON
Location : Alexandria, Egypt
·CTECH Implementing Microsoft Windows 2000 Professional and Server
August 2001

Diploma, System Administration

at NEW HORIZON
Location : Alexandria, Egypt
·CTECH Implementing Microsoft Windows 2000 Network Infrastructure

Specialties & Skills

Oracle 9i 10g 11g Database

0 + Endorse

ORACLE Developer 6i ,9i ,10g

0 + Endorse

ORACLE PL/SQL

0 + Endorse

Microsoft office

0 + Endorse

GSM, UMTS Fundamentals ( Lucent Technologies )

0 + Endorse

ORACLE Net Manager

0 + Endorse

ORACLE Enterprise Manager

0 + Endorse

ORACLE Net Configuration Assistant

0 + Endorse

Oracle

0 + Endorse

Administrative Support

0 + Endorse

SQL

0 + Endorse

Oracle Database Administration

0 + Endorse

Oracle Enterprise Manager

0 + Endorse

Languages

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For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.
Add Your Languages

Arabic

Expert

English

Intermediate

Memberships

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Your professional memberships provide an informative signal about your career aspirations, so add them!
Add Your Memberships
Organization : ORACLE
Membership/Role : OCP in ORACLE DATABASE 9i
Member since : April 2004
Organization : ORACLE
Membership/Role : OCA in ORACLE DATABASE 9i
Member since : February 2004
Organization : Microsoft
Membership/Role : MCP
Member since : August 2001
Organization : ORACLE
Membership/Role : OCP in ORACLE DATABASE 10g
Member since : July 2006

Training and Certifications

( Certificate )

Issued in: April 2013 Valid Until: - April 2013

( Certificate )

Issued in: June 2013 Valid Until: - June 2013

( Certificate )

Issued in: March 2013 Valid Until: - March 2013

( Certificate )

Issued in: January 2013 Valid Until: - January 2013

( Certificate )

Issued in: May 2013 Valid Until: - May 2013

11g OCP Database Administration ( Certificate )

Issued in: March 2012 Valid Until: - March 2012

OCP 9i Database Administration ( Certificate )

Issued in: June 2003 Valid Until: - January 2004

10g OCP Database Administration ( Certificate )

Issued in: December 2006 Valid Until: - December 2006

Recommendations

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Get recommendations from your peers and make your profile stand out! Recommendations help employers see that you'er distinguished in your professional areas of expertise.

As Senior Support Engineer in Oracle Corporation

By Abdelrahman Khalil (COLLEAGUE) on 16-10-2012
"Mohamed is high talented person, his performance working as a Senior Support Engineer for Oracle Company proved that he will be a valuable addition to any company. Besides being a joy to work with, Mohamed is a take-charge person who is able to present creative ideas and communicate the benefits. I highly recommend Mohamed for employment. He is a team player and would make a great asset to any organization."
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