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mohamed Eldamy, IT Technical Support Engineer

mohamed Eldamy

IT Technical Support Engineer·شركة الذوق المميز المحدودة Food an Beverage

Saudi Arabia

Bachelor's degree, نظم معلومات

Work experience

Total years of experience: 10 years, 7 months

IT Technical Support Engineer

February 2019 - Present

شركة الذوق المميز المحدودة Food an Beverage

Riyadh, Saudi Arabia

February 2019 - Present

LAN and WAN experience.

Knowledge of installations, upgrades and troubleshooting of Windows editions.

Ability to install configures, monitor, troubleshoot Terminal

Services, and remotely administer servers by using Terminal Services.

Quickly learn new or unfamiliar technology and products using documentation and internet resources.

Constant striving to develop my abilities in the field of personal and career.



• Installing and maintaining a network of new restaurants and cafes branches.

• Technical support for the points of sale and the devices used.

• Connectivity between the company and restaurants and branches.

Management of everything related to information technology including monitoring systems and audio-visual equipment.

Management and preparation of back-of-house and front-of-house point-of-sale systems.

• Preparing and following up sales reports according to business requirements.

• Creating and designing a digital menu.

Domains Management
Helpdesk Support
System Administrator
Active Directory
IP Telephon
IP Camera Systems
POS Systems

Company industry:
Catering, Food Service, & Restaurant
Job role:
Information Technology

IT Support Engineer

January 2017 - December 2019

Garden Hills

Riyadh, Saudi Arabia

January 2017 - December 2019

العمل كمهندس دعم فني لشاليهات جاردن هيلز.

Installing and maintaining a network of restaurants and cafes.

Technical support for the points of sale and the devices used.

Connectivity between the company and its restaurants and branches.

Follow-up and Supervision of technical issues during the preparation of new branches.

Management of everything related to information technology.

Follow-up and evaluation of the applied system.

Domains Management
Helpdesk Support
System Administrator

Company industry:
Entertainment
Job role:
Hospitality and Tourism

Digital Marketer

January 2017 - February 2019

عالم العقار

Riyadh, Saudi Arabia

January 2017 - February 2019

العمل كمسوق رقمي ومدير لموقع الويب عالم العقار

Company industry:
Marketing
Job role:
Marketing and PR

IT Support Engineer

November 2015 - February 2019

Shumool Real Estate

Riyadh, Saudi Arabia

November 2015 - February 2019

العمل كمهندس دعم فني لشركة شمول العقارية.

Working on Windows Server 2008 and Windows Server 2012, IP Telephones, FortiGate Firewall, cameras and other syestems.
Follow-up and evaluation of the applied system.

Domains Management
Helpdesk Support
System Administrator

Company industry:
Real Estate
Job role:
Information Technology

Education

بكالوريوس نظم معلومات

May 2012

May 2012

Bachelor's degree, نظم معلومات

Egypt

GPA (rating): Very good

GPA (rating): Very good

حاصل على بكالوريوس نظم معلومات عام 2012 من اكاديمية بالقاهرة

Skills

IT
Expert
IT
Expert
IT Management
Expert
IT Management
Expert
System Administration
Expert
System Administration
Expert
Helpdesk
Expert
Helpdesk
Expert
IT Technical Support
Expert
IT Technical Support
Expert
الدعم الفني لتكنولوجيا المعلومات
Expert
الدعم الفني لتكنولوجيا المعلومات
Expert
Technical Support
Expert
Technical Support
Expert
Aloha System
Intermediate
Aloha System
Intermediate
Active Directory
Intermediate
Active Directory
Intermediate
Networks
Expert
Networks
Expert
Digital Marketing
Expert
Digital Marketing
Expert
Hardware
Expert
Hardware
Expert
Helpdesk
Expert
Helpdesk
Expert
Desktop Support
Expert
Desktop Support
Expert
DNS administration
Expert
DNS administration
Expert
IT Technical Support
Expert
IT Technical Support
Expert

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Certifications
CCNA-CISCO
التسويق الالكتروني
IT Essentials
Jan 2012

Training
FCNSA
ONLINE
Jan 2016

Hobbies and interests

Traveling