Mohamed Aboelwafa

Working as Service Supervisor in Al Bahar Group Company

Maintenance Supervisor & Team Leader | 14 Years of Strategic Operations & Service Excellence
​Dynamic and results-driven leader with 14 years of expertise in technical operations and large-scale maintenance management. Proven track record in directing high-performing teams and overseeing critical portfolios, including the Unilever maintenance contract (1, 300+ units) across the Kuwaiti market. Expert at aligning technical execution with corporate financial goals, ensuring seamless service delivery for world-class brands like Karcher, Marshall, and Hisense.
​Core Impact Areas:
​Strategic Leadership: Directing a team of 11 technicians with a focus on productivity, KPIs, and operational discipline.
​Contract Management: Serving as the lead technical liaison for major partners, including Eureka, Warba, and Al-Bahar Group.
​Operational Efficiency: Standardizing quality assurance systems (Happy Call) and streamlining spare parts supply chains to minimize downtime.
​Logistics & Fleet Oversight: Managing corporate fleet lifecycles, ensuring regulatory compliance and GPS-monitored performance.
​Financial Control: Overseeing end-to-end invoicing and inventory settlement for multinational accounts.

• Maintenance supervisor: Action-oriented with strong ability to communicate effectively with
maintenance teams & customers.
• Catalog and record customers complaints and perform repairs in a timely manner.
• Assign daily work activities for a team of 11 maintenance personnel & schedule assignments based
on priorities and work conditions.
• Developed a work schedule for maintenance staff and supervised daily activities.
• Following up the Happy call report between the main company and customer to ensure the
customers satisfaction.
• Monitor and follow up with daily maintenance requests, delivery & collect daily schedule to ensure
arranging a suitable appointment between the delivery teams & the customers

* Team leader and Maintenance supervisor with 13 years of career experience. Action-oriented with strong ability to communicate effectively with maintenance teams & customers.

* Catalog and record customers complaints and perform repairs in a timely manner.

* Assign daily work activities for a team of 11 maintenance personnel & schedule assignments based on priorities and work conditions.

* Monitor and follow up with the daily maintenance requests, communicating directly with customers to ensure the best service.

* Developed a work schedule for maintenance staff and supervised daily activities.

* Following up the Happy call report between the main company and customer to ensure the customers satisfaction.

* Monitor and follow up with delivery & collect daily schedule to ensure arranging a suitable appointment between the delivery teams & the customers.

* Creating and handling financial invoices for Unilever Co, Eureka Co, Warba Co and Al-Bahar Sister Companies & doing all weekly and monthly reports.

Managed administrative operations
• System Supervisor: Managed H/A teams using COSMOS, CRM, GSPN (Samsung system), and HISERVICE
(Hisense system).
• Team Leader: Organized and directed technicians schedules and workflow.
• Systems Management: Proficiently utilized GERP and SAP for claims processing.
• Claims & Support: Served as the claims in charge, providing essential support to service teams and ensuring
high-quality customer service.
• Communication Bridge: Facilitated seamless coordination between customers, technicians, and
Samsung/Hisense corporate teams.
• Customer Experience: Responsible for customer care and item replacements (VOC In-Charge