team leader maintenance
Saleh Al Hamad Al Mana Co.
Total years of experience :21 years, 4 Months
Planning and issuing jobs to technicians
Inspection and control of workshops service standards as permitted by the dealer
Maintenance of health and safety standards
Road test and complaints confirmation from the customer and feedback to service advisor
Assist in trouble shooting
Assessment and provide quotes for repair works
Quality control Inspection after work completed
KEYLOOP system management for technician work
KPI Monitoring and acting upon data
Vehicle inspection and create work orders
•Final inspection and quality report if required
•Assist mechanical repair work trouble shooting including using scan tool for DTC & Data analysis
•Service and repair works planning & assignment
•Daily activity reports & Technical reports for major repairs
•Daily & monthly technical reports on BD, comeback Repair estimates & Parts ordering
•Ensure adequate tools, equipment and other materials in the Service Area
• Vehicle inspection and create work orders
• Final inspection and quality report if required
• Assist mechanical repair work trouble shooting including using scan tool for DTC & Data analysis
• Service and repair works planning & assignment
• Daily activity reports & Technical reports for major repairs
• Daily & monthly technical reports on BD, comeback Repair estimates & Parts ordering
• Ensure adequate tools, equipment and other materials in the Service Area
• Design workshop & Car showroom layout for best practice & modern standard
• Develop policies to maximize performance & meet expected growth
• Draw work schedule and plan workloads to each department to match skill levels
• Recruiting new staff, arrange training programs for divisions
• Monitor workflow, delays and improve performance of all divisions
• Conduct annual upraise, technical assistance and upgrades
• Review customer service, after sales service for quality and consistency
• Maintain communication with GMD/COO and share ideas of business development
• Marketing for rent a car sales & spare parts divisions
• Monthly P&L, annual forecast and service reports to GM/CO
• Meeting targets in frame of quality, costs, on-time delivery and lead time
• Ensuring the correct reporting of work hours and deviations whether in terms of cost or quality
• Preventive, scheduled and unscheduled maintenance Planning
• Analyze current procedures and activities to identify opportunities for improvement of activities
• Maintain good relationships with customers.
• Ensure adequate tools, equipment and other materials in the Service Area &maintenance of them
• Provide advice and technical assistance to team members.
• Evaluate the impact of work delays, interruptions or changes in plans due to sickness or vacations
• Review customer service orders and inspect the quality of a technician repairs
• Review work orders to ensure that all actions have been documented accordingly
• Plan and adjust the workloads of department personnel to match their skills and abilities
Designing workshop layout to generate investor’s expected targets & standards • Developing policies to meet expected revenue and maximize performance • Driving operational efficiencies, raising customer service levels & cutting costs.(P&L) • Professionalism & high quality is introduced & continually maintained. • Involved in the recruitment & interviewing of new staff & Marketing activities • Identifying training requirements, training solutions & monthly investment plans
Customer reception and Job card creation •Road test with customers
•Prepare repair estimate and submit to customers -Negotiations
• Communication with customers regarding any delays • Advise customers on MOT related repair works
• Organizing work load, allocating tasks, job cards • Preparation of relevant MOT reports and documents • Assist technician on repair works and Scanning diagnostics (Computer)
•Customer reception and Job card creation
• Examine damaged vehicle before repair works Parts & repair materials needed to use
•Prepare repair estimate and submit to customers/Insurance companies
• Communication with customers & Insurance companies regarding any delays and parts requirements
•inspection Prepared surfaces to be painted & after the cure time (Heat & set)
• Check painted bodies (Quality/Alignment/color/fittings -with customers)
Airframe & Power plant maintenance, • A, B, C &MR check, Component changes (fuel/hydraulic/electric/cooling/cabin/ intake) • Restoration project of aircraft & Assembly of single-seated Helicopter
Engine, chassis, Suspension, AC and Electrical system General introduction and theory, Practical works
Air-frame : Study of air-frame structure type, construction materials, construction types, System : Study Hydraulics systems, Valves & actuating, controlling and monitoring, pumps construction, operation and maintenance Heating, cooling, pressurization systems Fuel systems construction, operation and maintenance brake, suspension & landing gear systems Power plant maintenance, Turbine engine operation principles, Components, trouble shooting, Maintenance & repair Piston engine principles, types, construction, components trouble shooting, maintenance and repair procedures *Week day theory coupled with week end on the job training for each module. Followed by compulsory one year work and restoration project