Sales Executive
Al Borj machinery LLC
Total years of experience :4 years, 10 Months
• Developed and maintained relationships with customers.
• Identified and pursued new sales opportunities.
• Presented and demonstrated products or services to clients.
• Acted as a point of contact for customer inquiries and concerns.
• Collaborated with the sales team to meet sales goals.
• Kept accurate records of sales and customer information.
• Contributed to the development of sales strategies.
• Conducted market research and analysis for sales planning.
• Provided excellent customer service throughout the sales process.
• Demonstrated deep understanding of products.
• Effectively explained technical details and benefits to customers.
• Engaged with clients to identify their specific requirements and challenges.
• Listened to customer concerns and conducted thorough assessments.
• Created and delivered compelling product presentations, showcasing solutions for customer needs.
• Conducted live product demos, highlighting key features and benefits.
• Tailored products and solutions to meet unique customer demands.
• Collaborated with sales team to prepare proposals, quotes, and sales materials.
• Provided technical support during negotiations and deal closures.
• Built trust-based relationships with clients for long-term satisfaction.
• Delivered post-sale technical support, resolving issues for high customer satisfaction.
• Maintained records of customer interactions, sales activities, and product knowledge.
• Produced regular reports, offering insights for management.
• Stayed informed about industry trends and competitive products.
• Kept updated with industry advancements for expertise.
• Pursued ongoing professional development.
• Travelled for client meetings, site visits, and industry events.
• Provided expert help to customers for technical issues, ensuring swift solutions.
• Responded to customer questions and issues through phone, email, or chat.
• Served as the go-to person for customers seeking technical assistance.
• Understanding Customer Needs:
• Engaged with customers to grasp their specific technical problems and requirements.
• Identified and fixed issues with supported products.
• Trained customers on product usage and explained features and troubleshooting.
• Introduced improvements to enhance customer satisfaction, resulting in higher ratings.
• Gathered and analysed customer feedback to find areas for improvement.
• Created user-friendly technical guides and made sure customers had easy access to them.
• Worked with product teams to relay customer feedback and suggest improvements.
• Checked products for issues and ensured quality standards were met.
• Guided junior team members and assisted with complex problems.
• Produced reports on support activities, including response times and feedback.
• Stayed updated with industry and product changes for more effective support.
• Diagnosed and resolved technical problems promptly.
• Demonstrated proficiency in maintaining and repairing complex systems.
• Conducted regular system maintenance to ensure optimal functioning.
• Utilized strong problem-solving skills to address technical issues.
• Effectively communicated with customers to explain technical solutions.
• Performed hands-on technical tasks to ensure system functionality.
• Maintained records of maintenance and repairs for reference.
• Ensured systems met or exceeded quality standards.
• Adhered to safety guidelines during service procedures.
• Worked collaboratively with colleagues to tackle complex technical challenges.
• Stayed updated with the latest industry developments and technologies.
• Travelled as necessary for on-site maintenance and repair work.