Mohamed Al Ghamdi

• Manage end-to-end revenue cycle and commercial operations across insurance and B2B healthcare services.
• Coordinate with Sales, Operations, Finance, and HIS to ensure seamless execution from onboarding to revenue realization.
• Support client onboarding, vendor registration, RFPs, and pricing preparation using operational and historical data.
• Oversee B2B contract invoicing, proof of service, AR tracking, and collections in collaboration with Finance.
• Monitor and enhance billing cycles, reducing revenue leakage and improving cash flow.
• Develop dashboards and performance reports covering revenue, AR, and KPIs.
• Identify process gaps and drive automation and system improvements to enable scalable, data-driven commercial operations.

• Provided high-level administrative and operational support to the Chief Commercial Officer, ensuring seamless daily operations and decision-making efficiency.
• Managed complex calendars, travel logistics, and scheduling across multiple time zones, including coordinating international business trips and meetings.
• Prepared reports, presentations, and correspondence for executive-level meetings and strategic discussions.
• Acted as a liaison between the CCO, internal departments, and external stakeholders to streamline communication and maintain strong professional relationships.
• Coordinated and supported commercial projects, events, and industry conferences, ensuring successful execution and alignment with corporate objectives.
• Maintained strict confidentiality while handling sensitive corporate and commercial information.

• Addressed client concerns regarding refrigeration equipment, ensuring effective communication and resolution of technical issues.
• Managed relationships with clients, coordinating engineering teams and arranging necessary parts for timely service.
• Improved service response time by 15% through streamlined processes and efficient team coordination.

• Provided professional customer service and troubleshooting support through social media and digital channels for telecommunication and banking services.
• Acted as a Sales Help Desk agent, offering technical support to sales team leaders to enhance operational efficiency.
• Collaborated with cross-functional teams to ensure customer satisfaction and resolve issues promptly.

• Managed all brand social media accounts across the Middle East and North Africa for the brand.
• Engaged with customers to deliver exceptional customer service and foster community relationships.
• Developed strategies to enhance brand visibility and customer interaction on social platforms.

full management to run and operate a cafe, providing excellent marketing skills and customers handling

section assistant supervisor in operations

field experience in sales and marketing products to potential customers.