Mohamed Al Hajeri

• Supervised team of 40 front desk agents and helped to resolve issues arising during shifts.
• Directed and motivated office staff to deliver exceptional internal and customer support.
• Managed CRM database, including troubleshooting, maintenance, updates and report generation.
• Kept high average of performance evaluations over year.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Triggered 20% increase in guest satisfaction through delivery of improved driveways to Arab and GCC guests.
• Continually receives feedback from guests regarding knowledge of area activities, restaurants, and attractions.

• Supervised team of 60 front desk agents and helped to resolve issues arising during shifts.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Oversaw day-to-day operations of brand new, 250-room hotel with staff of 60 employees.
• Commended by senior leadership for boosting upsells and guest satisfaction rates.
• Delivered outstanding results within fast-paced, deadline driven environment.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Increased customer service ratings through personable service.
• Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.

• Engaged 100s of guests in group tours over course of tenure while holding concurrent responsibility for leading sales team in driving sales and promotions.
• Developed tour programming to enhance guest experiences.
• Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
• Pioneered first Arab safari tour guide service by opening largest safari park.
• Gained significant experience in wildlife and conservation efforts across globe.

• Supervised and provided day-to-day support to security staff, issuing guidance on management of security situations.
• Authorized entrance papers and granted or denied entrance to building.
• Engaged in risk analysis to develop standard operating procedures for potential emergencies and breaches of security.
• Increased 100% highly efficient in managing park's security contract and maintaining safe workplace for both guests and employees.

• Oversaw documentation management services for organization's employees, dependents, and visitors.
• Established, developed, and maintained solid relations with government stakeholders to facilitate completion of formalities.
• Led implementation of department software to expedite HR processes with 80%.
• Instituted use of smart applications to increase productivity and reduce manpower.
• Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance.
• Monitored and maintained high level of on-time delivery reliability service and performance

• Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies.
• Contacted corporate representatives, government officials or community leaders to increase awareness of organizational causes and raise funds.
• Exceeded goals through effective task prioritization and great work ethic.
• Reviewed over 700 employees documentation to ensure timely and accurate processing of visas for employees and dependents.