IT Systems Engineer
Adnoc Refining
Total years of experience :10 years, 11 Months
• Install, configure, test and maintain operating systems, application software and system management tools
• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Prioritize and manage several open issues at one time
Test, calibrate, install, repair, and inspect monitoring devices.
•Perform general maintenance on the equipment and design new measuring and recording equipment.
•Work with scientific and analytic computer software, calculators, voltage and current meters, and electronic probes in order to diagnose faults in circuitry.
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