Master Service Advisor
ALJ
مجموع سنوات الخبرة :32 years, 11 أشهر
• Performance management for set goals objectives, renewing future goals and objectives and identifying training needs.
• Timely support to front office to smooth delivery of service to customers and follows up concerns or cases required to meet the customer service index objective.
• Timely support to shop floor stuff for delivery of productivity, fix it right the first time and healthy safety standards.
• Be involved in ensuring the standards are maintained and required support is provided.
• Provide weekly, monthly reports on the operations, competitor activities.
• Prepare the budget plan for after sales service, incorporating the marketing or promotion activities decided for the brand.
• Review progress of service job on a daily basis to ensure timely and quality of work and to resolve any critical issues or problems.
• Ensure quality and consistency in the process of customer handling from the point of first meeting to the point when the vehicle is handed over after servicing.
• Positively contribute to the over objective of after sales with respect to the customer service index and profit objectives and to the process of continues improvement (KAIZEN).
other Qualifications : • Toyota TSA Level one on Aug 2006. • Toyota Master Service Ad visor 2008. • New TSA 21 on Dec. 2010.