Mohamed Al warri

• Responsible in managing IT assets and inventory
• Providing support and assistance to end users locally and globally
• Managing Active Directory
• Managing service-now (helpdesk system)
• Administrating WebRoot security system
• Evaluating, reviews and discussed IT tenders
• Troubleshooting, diagnoses problems, implements corrective action procedures within prescribed guild-line and escalates to other technical resources as appropriate
• Participate in IT projects tasks
• IT waste and recycling project management
• Monitoring PC status and vulnerability and generate report using Qualys.
• Supporting windows 10
• Manage a mobile app development project
• Adopting AI in oil production project (objective for 2019)
• SCCM deploying images
• Office 365 migration
• Cisco call manger
• Support meeting rooms and skype for business
• Support services quality assurance
• Printers supports and managing workflow print servers and enrollment
• Managing exchange server mails boxes
• Air watch mobile phone management
• Supporting Mac OS
• Managed project for selling used laptops back to the users
• Monitoring security patches and installation throw SCCM
• Evaluate and prepare IT - RFQ for Taqa
• Blocking active sync and migrating mailboxes to office 365 using Azure
• Monitoring and manage Microsoft Defender Antivirus
• Conduct weekly reports about the helpdesk work and monitor the SLA’s.