IT supervisor
TNT Express
Total years of experience :15 years, 11 Months
IT Administrator for customer at TNT Express Multinational since Jan. 2008 to sept. 2011 for three accounts (EGYPT, LIBYA, JORDAN)
Responsibilities:
Manage interface for shipping customer Data. Technical contact person between TNT & its major clients by offering the required Technology for exchange of information and by providing the fastest and the most reliable Express delivery services through TNT information systems. Provide full support for CIT installation and training
IT administrator at TNT Express Multinational since Oct. 2011 to sept. 2013 for three accounts (EGYPT, LIBYA, JORDAN)
Responsibilities:
investigating and diagnosing network problems collecting IT usage stats, making recommendations for improving the company's IT systems carrying out routine configuration and installation of IT solutions help employees with some of their more basic computer needs, like setting up new users and managing back-up, security and passwords monitoring internet and email use to make sure everyone is behaving responsible for maintaining the company's IT network servers and security systems responsible for investigating and diagnosing network problems, collecting IT usage stats, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions. Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment. Conduct briefings and demonstrations for users to enhance system productivity Assist in the development of training coursework and materials Maintain and expand knowledge base in area of expertise Comply with continuing education requirements Increase efficiencies, technical ability and interpersonal skills
Perform routine server monitoring and performance benchmarking • Monitor and remove virus, spyware, and other non-authorized software Complete special projects as requested
IT administrator supervisor at TNT Express Multinational Since oct. 2013 to present for three accounts (EGYPT, LIBYA, JORDAN)
Responsibilities:
Provide second line support for all TNT. Responsible for hardware maintenance and installation. Responsible for ensuring availability and day to day operation, scheduling & technical support for TNT infrastructure/computer system and peripherals Protect PC’s against virus defects. Protect and backup data. (Daily/weekly Backup) Co-operation with IT Team on technical problems solving Support after working hours for emergency critical calls Maintain active directory Responsible for software delivery Responsible for Network security Responsible for Network availability Responsible for IT Asset management Responsible for achieving 97.5% SLA of service delivery Transfer more technical problems to IT Manager Update network applications as required
Maintain daily tape backup and off-site tape storage Conduct technology training for new users Provide support to the Technology team Attend courses to develop and keep skills and knowledge current Daily, weekly, & monthly reporting for all CIT stuff to ICS country Manager.
Management Information System and computer science