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Mohamed Hasan, operations supervisor

Mohamed Hasan

operations supervisor·AL-Tazaj fakieh bar B.Q. chicken

United Arab Emirates

Bachelor's degree, Business Administration& Accounting

Work experience

Total years of experience: 11 years, 11 months

operations supervisor

May 2021 - August 2024

AL-Tazaj fakieh bar B.Q. chicken

Dubai, United Arab Emirates

May 2021 - August 2024

Oversaw operations across 6 locations with a team of 150 employees, achieving a
20% year-over-year increase in sales through strategic planning and execution.
•
Conducted regular audits and site visits to ensure compliance with company
standards, identifying performance gaps and coaching managers for improvement.•
Developed and implemented safety policies, reducing workplace injuries by 25%.
Enhanced customer satisfaction by resolving 98% of complaints within 24 hours,
leading to a significant increase in customer loyalty.
•
Optimized operational workflows, resulting in a 10% reduction in operating costs
through effective vendor negotiations and waste management.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

restaurant manager

May 2018 - April 2021

TRAIN STATION RESTAURANT

Jeddah, Saudi Arabia

I found this job using Bayt.com

May 2018 - April 2021

Directed day-to-day restaurant operations, managing a high-performing team to
deliver seamless service in a fast-paced environment.
•
Achieved a 20% reduction in food and labor costs by implementing effective
inventory management systems and staff scheduling.
•
Developed and enforced health, safety, and sanitation standards, maintaining
consistent high scores in health inspections.
•
Introduced a customer loyalty program, boosting repeat business and increasing
revenue by 12%
Company industry:
Food & Beverage Production
Job role:
Hospitality and Tourism

Team leader & Operations Supervisor

April 2016 - March 2018

Advanced structuring of General Contracting

Jeddah, Saudi Arabia

April 2016 - March 2018

Led a team of 15 personnel, ensuring timely completion of projects while maintaining
budget compliance.
•
Streamlined delivery schedules, improving resource utilization and reducing delays
by 25%.
•
Implemented operational processes that enhanced efficiency and reduced costs,
delivering projects under budget.
•
Ensured compliance with safety and environmental regulations, mitigating risks and
improving project outcomes.
Company industry:
Construction & Building
Job role:
Management

operations coordinator

August 2012 - February 2016

ASAL Clothing Trading Company

Cairo, Egypt

August 2012 - February 2016

Introduced inventory forecasting techniques, reducing overstock costs by 20% and
ensuring timely replenishment.
•
Managed staff scheduling, enhancing operational efficiency during peak hours and
improving customer service.
•
Oversaw daily operations, achieving a 15% increase in overall efficiency through
workflow optimization.
Company industry:
Retail & Wholesale
Job role:
Beauty and Fashion

Education

Graduate of the Faculty of Commerce, Al-Azhar University.

January 2013

January 2013

Bachelor's degree, Business Administration& Accounting

Egypt

GPA (rating): Very good

GPA (rating): Very good

Skills

P&L Management
Expert
P&L Management
Expert
Food & Beverage
Expert
Food & Beverage
Expert
Retail
Expert
Retail
Expert
Hospitality
Expert
Hospitality
Expert
Restaurants Management
Expert
Restaurants Management
Expert
Project Management
Expert
Project Management
Expert
Food Safety and Hygiene
Expert
Food Safety and Hygiene
Expert
Inventory Management
Expert
Inventory Management
Expert
Problem-solving
Expert
Problem-solving
Expert
Quality Assurance
Expert
Quality Assurance
Expert
Customer Relationship Management
Expert
Customer Relationship Management
Expert
Logistics Management
Expert
Logistics Management
Expert
Team management
Expert
Team management
Expert

Languages

Arabic

Native Speaker

English

Expert

Hobbies and interests

Reading