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Mohamed Ali, Learning and Development Deputy Manager

Mohamed Ali

Learning and Development Deputy Manager·National Bank of Egypt

Egypt

Bachelor's degree, Business Administration

Work experience

Total years of experience: 21 years, 8 months

Learning and Development Deputy Manager

June 2014 - Present

National Bank of Egypt

Cairo, Egypt

June 2014 - Present

Company industry:
Banking
Job role:
Training and Development

E-Learning Unit Manager

June 2014 - Present

National Bank of Egypt

Cairo, Egypt

June 2014 - Present

1. Leading a team of Designers to achieve our Unit Vision (Migrate One Day and Mandatory Programs to E-Learning Programs)
2. Designing Catchy ads and Learning Bites
3. Supporting Trainers with Multimedia to Change All Class Room Training To Blended Learning Programs
Company industry:
Banking
Job role:
Training and Development

LMS (Oracle Learning Management) Account Manager

July 2011 - Present

National Bank of Egypt

Cairo, Egypt

July 2011 - Present

Acting as an Oracle Learning management Project Manager to implement the System with the Organization through the following:
1. Migrating all Manual Work and Historical Data to OLM
2. Creating New Work Flow for Using the New System
3. Training Administrators to Use the System
4. Training Super Users among Districts ( 70 Member Support Team)
5. OJT and OJS
6. Training Users (OLM User Manual)
7. Training Managers for their role in Approval Cycle (OLM Approval Cycle)
8. Extracting Reports
9. Making Sure that all System Features are Fully Used and implemented
Company industry:
Banking
Job role:
Training and Development

Other NBE Projects

April 2010 - Present

National Bank of Egypt

Cairo, Egypt

April 2010 - Present

o 360◦ appraisal System
Creating an Internal Evaluation System For L&D Using 360 approach
o News Letter (View Magazine) - Managing Editor
Managing a Monthly E-Magazine uploaded on our Portal
o Training Impact Measurement Tour
Visiting Selected Braches to gather Feedback on Training
o ROI
Measuring Return on Investment for some selective programs
Company industry:
Banking
Job role:
Training and Development

Internal Trainer

April 2010 - Present

National Bank of Egypt

Cairo, Egypt

April 2010 - Present

Full Delivery, Developing syllabus and overall course structure for the following:


Programs And Workshops


Microsoft Office Intro
Soft Skills
Advanced Selling Skills
Advanced Negotiation Skills
Advanced Presentation Skills
Advanced Communication Skills
Advanced Interviewing Skills
Management Skills
Time Management
Dress 4 Success
Using PowerPoint as a Training Tool
Oracle Learning Management User Interface
Oracle Learning Management for Admins
Microsoft Excel Beginners - Intermediate - Advanced - Financial
Microsoft Word Beginners - Intermediate - Advanced
Microsoft PowerPoint Beginners - Intermediate - Advanced
General Banking Retail Products - Customized Program
Train The Trainer
Human Resources Overview
Tips For Changing Programs To Learning Bites (For Trainers)
Adobe Captivate For Designers
Sparkol VideoScribe For Designers
Techsmith Camtasia Studio For Designers
Company industry:
Banking
Job role:
Training and Development

Freelance Trainer

November 2004 - Present

Various Training Centers

Cairo, Egypt

November 2004 - Present

Full Delivery, Developing syllabus and overall course structure for the following:


Programs And Workshops


Microsoft Office Intro
Soft Skills
Advanced Selling Skills
Advanced Negotiation Skills
Advanced Presentation Skills
Advanced Communication Skills
Advanced Interviewing Skills
Management Skills
Time Management
Dress 4 Success
Using PowerPoint as a Training Tool
Oracle Learning Management User Interface
Oracle Learning Management for Admins
Microsoft Excel Beginners - Intermediate - Advanced - Financial
Microsoft Word Beginners - Intermediate - Advanced
Microsoft PowerPoint Beginners - Intermediate - Advanced
General Banking Retail Products - Customized Program
Train The Trainer
Human Resources Overview
Tips For Changing Programs To Learning Bites (For Trainers)
Adobe Captivate For Designers
Sparkol VideoScribe For Designers
Techsmith Camtasia Studio For Designers
Company industry:
Primary, Prep, & Secondary School
Job role:
Training and Development

Soft Skills Unit Manager

February 2013 - June 2014

National Bank of Egypt

Cairo, Egypt

February 2013 - June 2014

1. Leading a Team of 3 Members
2. Managing Full Training Administration cycle starting From Gathering TNA till Measuring ROI
3. Meeting LOB to Gather TNA
4. Gathering DNA form Performance Division
5. Finding Suitable Programs
6. Deciding Delivery Method
7. Contacting External Providers if needed and studying offer
8. Creating Training Calendar
9. Implementing Training
10. Gathering instant feedback
11. Gather after training feedback (3 months)
12. Calculating ROI
Company industry:
Banking
Job role:
Training and Development

Selling Skills Training Account Manager

April 2010 - January 2013

National Bank of Egypt

Cairo, Egypt

April 2010 - January 2013

1. Leading a Team of 3 Members
2. Managing Full Training Administration cycle starting From Gathering TNA till Measuring ROI
3. Meeting LOB to Gather TNA
4. Gathering DNA form Performance Division
5. Finding Suitable Programs
6. Deciding Delivery Method
7. Contacting External Providers if needed and studying offer
8. Creating Training Calendar
9. Implementing Training
10. Gathering instant feedback
11. Gather after training feedback (3 months)
12. Calculating ROI
Company industry:
Banking
Job role:
Training and Development

NBE Web Site (Portal) Manager

April 2010 - December 2010

National Bank of Egypt

Cairo, Egypt

April 2010 - December 2010

Company industry:
Banking
Job role:
Training and Development

MIS Senior Officer

April 2010 - December 2010

National Bank of Egypt

Cairo, Egypt

April 2010 - December 2010

Company industry:
Banking
Job role:
Training and Development

Retail Trainer

February 2008 - March 2010

Barclays Bank of Egypt

Cairo, Egypt

February 2008 - March 2010

o Welcoming new hired Sales Executives in Alexandria and Bahary District
o Implementing Induction Program Including :
Products Training
• Personal Loan
• Auto Loan
• Credit Cards
Code of Conduct
Dress For Success
Soft Skills
• Presentation Skills
• Selling Skills
• Negotiation Skills

o Evaluating Candidate
o Distributing candidates among Product Specializations
o Distributing Candidates among Sales Teams
o OJT
o Handling Operation, Financial and MIS Tasks For the Whole process
Company industry:
Banking
Job role:
Training and Development

Unit Sales Manager

November 2007 - February 2008

Barclays Bank of Egypt

Alexandria, Egypt

November 2007 - February 2008

o Leading a team of 5 Senior sales with 5 Sales Executive each (30 Members)
o Supporting Seniors with Cooperate deals when it is necessary
o Reviewing all operation and MIS tasks for my Team
o Attending Meeting With Area Sales Manager to discuss Target Distributions
o Creating Contests and Motivation Schemes for my Team inside my team and among other competitive teams
Company industry:
Banking
Job role:
Sales

A Senior Sales Representative (Credit Card Sales Executive)

January 2007 - November 2007

Barclays Bank of Egypt

Alexandria, Egypt

January 2007 - November 2007

o Leading a team of 5 members with a consolidated monthly target in addition of my own target
o Supporting team members with Sales Visit when it is necessary
o Review team TIAs making sure that policies applied
o Handling all operation and MIS tasks for my Team
o Attending Meeting With Sales Manager to discuss Target Distributions
o Creating Contests and Motivation Schemes for my Team
Company industry:
Banking
Job role:
Sales

A Sales Representative (Credit Card Sales Executive)

May 2006 - January 2007

CitiBank

Alexandria, Egypt

May 2006 - January 2007

o Listening to customer requirements and presenting appropriately to make a sale
o Maintaining and developing relationships with existing customers in person and via telephone calls and emails
o Cold calling to arrange meetings with potential customers to prospect for new business;
o Gathering market and customer information;
o Challenging any objections with a view to getting the customer to buy
o Advising on forthcoming product developments and discussing special promotions
o Recording sales information and sending copies to the sales office.
o Reviewing my sales performance, aiming to meet or exceed targets.
o Gaining a clear understanding of customers' businesses and requirements;
o Making accurate, rapid DSR calculations and providing customers with Approx Credit Card Limit
o Attending team meetings and sharing best practice with colleagues.
Company industry:
Banking
Job role:
Sales

Sales Outdoor Representatives

May 2006 - January 2007

ALICO

Alexandria, Egypt

May 2006 - January 2007

o Listening to customer requirements and presenting appropriately to make a sale
o Maintaining and developing relationships with existing customers in person and via telephone calls and emails
o Cold calling to arrange meetings with potential customers to prospect for new business;
o Gathering market and customer information;
o Challenging any objections with a view to getting the customer to buy
o Advising on forthcoming product developments and discussing special promotions
o Recording sales information and sending copies to the sales office.
o Reviewing my sales performance, aiming to meet or exceed targets.
o Gaining a clear understanding of customers' businesses and requirements;
o Making accurate, rapid DSR calculations and providing customers with Approx Credit Card Limit
o Attending team meetings and sharing best practice with colleagues
Company industry:
Insurance & TPA
Job role:
Sales

Education

Alexandria University

November 2004

November 2004

Bachelor's degree, Business Administration

Egypt

GPA (percentage): 85%

GPA (percentage): 85%

grade: good

EBS

June 1999

June 1999

High school or equivalent, Mathematics

Egypt

GPA (percentage): 91%

GPA (percentage): 91%

View attachment

Skills

Presentation Skills
Expert
Presentation Skills
Expert
Project Management
Expert
Project Management
Expert
E learning
Expert
E learning
Expert
Training
Expert
Training
Expert
Captivate
Expert
Captivate
Expert
computer skills
Expert
computer skills
Expert
communication skills
Expert
communication skills
Expert
Time management
Expert
Time management
Expert
presentation skills
Expert
presentation skills
Expert
training charisma
Expert
training charisma
Expert
negotiation skills
Expert
negotiation skills
Expert
Presentation Skills
Expert
Presentation Skills
Expert
Project Management
Expert
Project Management
Expert
E learning
Expert
E learning
Expert
Training
Expert
Training
Expert
Captivate
Expert
Captivate
Expert

Languages

Arabic

Native Speaker

English

Expert

French

Beginner

Training and Certifications

Certifications
Development Need Assessment ( DNA)
Return on Investment (ROI)
The Seven Habits of highly effective people
Microsoft Project Management
Learning and Development Deputy Manager
The Development of Service Heads
Time Management & Priority Settings
The Organizational Learning and Innovation for Sustainable Future
Training Excellent convention
MOS - (Microsoft Office Specialist)
MCT - (Microsoft certified trainer)
Microsoft Excel (Advanced level)
Train The Trainer Diploma
Techsmith Camtasia Studio
The Future of Human Resources Leadership
Sparkol VideoScribe
ATDTK Association for Talent Development Techknowledge
Basic management skills
Problem Solving and decision making

Hobbies and interests

Reading