Mohamed Ali

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches and vendors.
• Make outgoing calls- callback management and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone.
• Provide directions and general assistance.
• Notify Management of any known customer problems, website issues.
• Perform various administrative functions and miscellaneous and backup job-related duties as assigned.
• Handling emails as well as social media comments.
• Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance.
• Write and administer performance reviews for skill improvement.

• Contact potential or existing customers to inform them about a product or service using scripts.
• Answer questions about products or the bank.
• Ask questions to understand customer requirements and close sales.
• Direct prospects to the field sales team when needed.
• Enter and update customer information in the database.
• Take and process orders in an accurate manner.
• Take appointment with the customer and meet hem to sign the application and collect the required documents.
• Go the “extra mile” to meet sales quota and facilitate future sales.
• Keep records of calls and sales and note useful information.
• Making follow-up calls to confirm sales orders.
• Drive and exceed individual target, by ensuring the highest level of Customer Service and quality of sales.

• Handling a high volume of customer enquiries whilst providing a high quality of service to each caller.
• Management and resolve customer complaints
• Effectively communicating with customers in a professional and friendly manner.
• Organizing sales promotional campaigns.
• Completing the administrative needs of the Sales Department.
• Making follow-up calls to confirm sales orders or delivery dates.
• Sell products and place customer orders in the computer system.
• Identify and escalate issues to supervisors.
• Document all call information according to standard operating procedures.
• Follow up customer calls where necessary.

• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Effectively communicating with customers in a professional and friendly manner.
• Organizing sales promotional campaigns.
• Sell products and place customer orders in the computer system
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts.
• Maintains call center database by entering information.
• Upsell products and services

• Provide an exceptional customer service experience by exceeding their expectations, demonstrating an excellent knowledge of the products as well as Zegna history and heritage in accordance with the Zegna selling ceremony;
• Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;
• Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales;
• Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment;
• Maintain security standards within the store to ensure safety of customers, colleagues and merchandise;
• Adhere to Zegna Image standards and guidelines;
• Follow all company policies and procedures.
• Contribute to upholding the visual display of all products in accordance with Zegna visual standards;

• Attends library and campus meetings as needed or recommended by supervisor.
• Handles questions from users over the phone, in person, and via email.
• Checks-out, checks-in, and renews items.
• Accepts and processes recalls, holds, and searches for items.
• Answers questions regarding Circulation & Reserve procedures and patron accounts, records and transactions.
• Maintains patron accounts per request.
• Assists patrons with disputed library encumbrances.
• Assists with shelving and shelf-reading, as needed, in the open stacks area.
• Answers the phone, handles directional and informational questions; answers or refers reference questions to supervisor when appropriate.