operations manager
Häagen-Dazs international Ice Cream
Total years of experience :21 years, 10 Months
Managing 15 Häagen-Dazs ice cream shops in UAE
• Work with outlets management to identify and utilize opportunities to increase sales.
• Control staff costs and manage appropriate inventories.
• Monitors daily, monthly and quarterly financial performance, and ensures cash handling is carried out in compliance with company policy and procedure.
• Assist Food Division Director in the review and preparation of budgets.
• Selection of competent employees and management, participates in training, and develops employees to identify potential.
• Ensures all systems, procedures and programs are communicated to employees and store management.
• New sites selection & preparing feasibility studies.
• Participate in executing CP (Critical Path) for new outlet openings.
• Designing & developing beverages menu for the brand.
• Beverages menu engineering.
• Design & facilitate training courses for Baristas.
• Develop in-store learning environment by nominating in-store learning coaches.
• Assist operations team by evaluating stores’ performance on a monthly basis by conducting certain audits.
• Participate with operations and HR team in planning for manpower budget and needs.
• Co-ordinate with operations team in planning annual beverages sales target
• Assist outlets in achieving their business plan targets (especially beverages) by reviewing their results on monthly basis & setting up actions plans to bridge any gabs found.
- Works with shops management to identify and utilize opportunities to increase sales.
- Control staff costs and manage appropriate inventories.
- Monitors daily, weekly and monthly/quarterly financial performance, and ensures cash handling is
carried out in compliance with company policy and procedure.
- Assist Food division director in the review and preparation of budgets.
- Assists in selecting competent employees and management, participates in training, and develops
employees to identify potential.
- Ensures all systems, procedures and programs are communicated to employees and store
management.
- Participate in new sites selection process and prepare feasibility studies.
- Prepare CP (Critical Path) for new outlet openings & follow up on
the execution plan till opening.
-Design training courses to fulfill operations needs.
-Facilitate courses and workshops for all operations levels from Barista to District Managers.
-Develop in-store learning environment by nominate in-store learning coaches and improve their skills.
-Assist operations team by evaluating stores’ performance on monthly basis by conducting certain audits.
-Assist operations team and HR team in planning for manpower budget and needs.
-Assist operations team with any new store openings.
-Work closely with management in assessing training/development requirements and consult with the customer in order to manage expectations and consistently manage company standards.
-Develop content of programs to meet the needs of the Brand.
-Continually looks for ways to promote brand awareness.
-Based on market needs, source appropriate training courses and materials suitable for implementation.
-Deliver development training and support the roll out of programs. -Make recommendations for continuous improvement.
-Manage the quality of activities and presentations to ensure high standard of training delivery.
Create, build and maintain internal and external relationships.
-Maximize sales & ensure customer focus is prioritized at all times.
-Demonstrate a calm demeanor during periods of high volume or unusual events & manage smooth transitions thereafter to keep store operating to standard & to set a positive example for the Store team.
-Display a customer-comes-first attitude by training & holding employees accountable for delivering legendary customer service.
-Manage with integrity, honesty & knowledge that promote the culture, values, & mission of Starbucks.
-Implement & review all stock loss prevention controls. Implement processes specific to store product/size/ location.
-Drive the implementation of company programs by developing action plans & directly motivating & instructing the store team to implement them to meet operational & organisational objectives.
-Implement store product launches & promotions according to brand guidelines.
-Manage stock replenishment.
-Ensure store is fully compliant administratively & procedurally according to company guidelines & deadlines.
-Manage a team including; in store training, recruitment (where applicable), motivation, coaching, development, disciplinary & performance appraisals.
-Promote Reward and Recognition within the store and offer feedback on a regular basis.
-Monitor & manage store staffing levels to ensure Partner development & talent acquisition to achieve and maintain Store operational requirements.
-Use existing tools to identify & prioritize communications & regularly use discretion to filter communications to the store team.
-Provide coaching & direction to the store team to take action & to achieve operational goals.
-Plan, identify, communicate, & delegate appropriate responsibilities & practices to Store Partners to ensure smooth flow of Operations.
-Constantly review Store environment & key business indicators to identify problems, concerns, & opportunities for improvement to provide coaching & direction to the Store team to achieve operational goals.
-Train, develop and coach your store team in all operational areas
-Deliver legendary service to all Hardee's customers
-Improve productivity and drive sales
-Apply all standards consistently
-Analyse business performance and make recommendations for improvements
-Create, implement and manage a store action plan
Very Good