Government Relation Officer ( PRO )
Panorama Group of Hotels
مجموع سنوات الخبرة :17 years, 1 أشهر
Processing of all Formal applications, employment visa, cancellations, renewals, or any through the designated Government authorities, Visa application, Residence & Visit Visa, Labour Cards, Health Cards, Vehicle Registration/Renewal and Trade License Renewal
• Assign rooms according to guest preference
• Dealing with guest registry during check in process
• Ensure guest check out without any outstanding bills
• Updating the CID system against guest in house list
• Answers the telephone promptly according to standards
• Assist in visa inquiries, procedures and required documents
• Attends to every guest requests the best way possible
• Assist the guest by answering their inquiries and other concerns
• Transfer calls to designated area or department
• Encode and forward guest’s concerns to authorized personnel that will further assist the concern of the guest
• Inform guest with their billing information, unpaid bills and other important concerns
• Ensure that all employees are trained for their positions to maximize service, production and efficiency
• Conduct employee performance evaluations as prescribed, control staffing
• Maximize profits and control costs
• Manage property operations on a daily basis to assure optimum performance and continual improvement in guest service, employee professionalism and performance, sales/marketing, property appearance, and profit
• Direct coordination with the food & beverage operations
• Ensure the property is well maintained and that all mechanical equipment is in good working order
• Developed ability to work in a fast-paced atmosphere
• Maintained excellent customer relations and developed customer rapport
• Diplomatically resolved customers complaints on daily basis and resolve them accordingly
• Process all type of visa applications, including employment visas, residence visas, Transit, Tourist as well
Entertainers if required.
• Process and renew all Permits, license, Chamber of commerce certificates, Civil Defense Certificates and renew
permits /