Training Consultant, Soft Skills Trainer and/or Business Development Consultant
Various Firms for Consultation
Total years of experience :44 years, 8 Months
A qualified professional practitioner with a great reputation and more than 35 years’ experience working in various fields related to business management, consulting, administration and training and qualifying people.
Currently I am working as a freelance of Business Consultant & Training Instructor and participated in development, conducting and execution of assignment in managing, consulting and training in projects of public and private sectors. I participated in the following Projects for the last five years.
Ma’adin Co. Develop. (On- Line) Program, Aug. - Dec. 2020:
- Risk & Knowledge Management Skills
- Time & Stress Management Skills
- Business Communication Skills
- Communication & Negotiation Skills
- Resource Planning & Utilization
-Managing People & Skill Management in a
-Multicultural Environment
Customer Services King Abdul Aziz Center for
World Culture (Ithra), Feb. - Dec. 2019 & Sep. - Dec. 2020:
- Customer Services Skills
- Crowd Management Skills
Talent a Program of the King Abdul Aziz and His Companions Foundation, Jan. - Mar. 2020:
- Direction & Vision
- Pro- acting & Leadership
- Creative Thinking & Decision Making
- Adjusting & Orientation
- Team working & Communication
- Development & Project Evaluation
Mobily Training Program for all kingdom branches, Feb. - May 2019:
- Actionable Selling Skills Workshops - a program
that was repeated seven times in all major cities in
KSA.
Professional & Personal Leading Skills Develop. Program for Saudi Electric Co. (SEC), June - Dec. 2019:
- Performance & Execution Improvement
- Customer Services Fundamentals
- Be Proactive
- Process Cause Analysis for Performance
- Focusing & Inspiring for Customer -
- Be Accountable
- Accomplishment of Duties
- Be Professional
Customer Services Skills Development Program for Easter Recruitment Co. (ERC), Jul. - Dec. 2018:
- Customer Care & Excellency in Services
- TNA Training Need Analysis
- The Eight Habits of Effective & Efficient
Employees
- Implementing an ongoing program visits and
monitor services provided.
Management Skills Development Program for Saudi Grains (SAGO). Sep. 2017 - Jan. 2018:
- Change Enabling Skills
- Strategic Planning Skills
- Effective Communication Skills
- Change Management Implementation
- Productivity Skills Without Stress
- Performance Management Skills
Management Skills Development Program (MSDP) for Saudi Electric Co. (SEC), Mar. - Dec. 2016:
Phase I: Personal Effectiveness
- Leadership & Motivating Employees Skills
- Team Building Skills & Teamwork
- Managing & Enabling Change
- Customer Care & Service Management
Phase II: Management Effectiveness
- Business Report Writing Skills
- Effective Slideshow Presentation Skills
- Effective Time Management
- Effective Communication Skills at Workplace
- The Role of Managers & Supervisors at Work
- Problem- solving & Decision- making Skills
- On- the- job Training Management Skills
- Performance Management, Monitoring & Control Skills
Managerial Skills Dev. Program for Holey Makkah Municipality Research & Studies, Jan. - Aug. 2016:
- Personality at Work & Business Ethics
- Self, Time& Stress Management
- Planning Skills
- Situational Leadership
- Teamwork Building
- Effective Communication
- Analytical Thinking & Decision- making
- Change Management
Sales Skills Development Program for Paris Gallery (KSA), 22 Workshops, Jan. - Oct. 2015:
- The Eight Steps t- Excellence in Selling
- Teamwork & Relationship Building
- Effective Business Communication
- Customer Care Excellency
- Effective Conflicts Management
- Delegation & Decision- making
- Effective Supervisory Skills
- Performance Level Improvement
- Motivation Skills Development
Team Leader in a proposal for Re-engineering Project for General Organization of Military Industries (KSA, Mar. - Jul. 2012.
Various training for clients in KSA & other countries, Nov. 2012 - Dec. 2021.
As a business consultant I worked on various projects with clients in the private escorts such as as well as the semi public sector such with chamber of commerce in Dammam, Onaizah and others. Aمso participated as a team leader in the proposal development for Re-engineering of the . I also, Al Rass
In training and consultation I specialized in Soft Skills which are often described by using terms often associated with personality traits, such as optimism, common sense, responsibility, a sense of humor, integrity and abilities that can be practiced (but require the individual to genuinely like other people) such as: Empathy, Teamwork, Leadership, Communication, Good manners, Negotiation, Sociability, The Ability to teach others.
I developed a portfolio The Delight Series which is a batch of courses designed specifically to help clients who desire to develop their businesses and motivate their employees to work toward achieving their objectives. These courses evolve from understanding company's vision, mission and objectives by utilization of all available resources provided by the firm.
Workshops can be tailored according company's needs. The deliverables are the core issue of these workshops.These corses can be provided via methodologies that suits the company requirements too.
I have worked for Jarir Bookstore for 18 years which granted me with great opportunities to develop prosper professional practices that were reflected on all duties and enhanced my achievements.
Sales were not the only objectives that I was working to achieve, but I also paid constant and careful attention to our most valuable assets, our customers. Successfully, I was behind the customer’s services counter and the idea to provide constant and immediate response to various customers' needs and inquiries. Also to insure adherence to policy and obtain an updated customer’s feedback which let to delighting them at most possible venues.
I managed to pass all data acquired from this practice to Headquarter which used for work improvement for departments such as purchasing and marketing who benefited from that, they were able to obtain a valid input of customer’s buying behavior, and preferences throughout the year.
This information was analyzed at the company upper management and was used as a good marketing tool.
As a result the company was able to better design and set its marketing campaign throughout the year more effectively that saved it a lot of money.
The second most valuable asset was our personnel in general whom without their dedication and great effort we could not have done it.
I strongly believe in recognition and discipline, therefore, I was able to reinforce a fair incentive and moral booster program, initiate staff training on product knowledge, sales techniques and customer service to streamline processes and to increase efficiency, of all work forces in the Eastern Province.
Gladly and with prudence I have been a member of the team who managed to convert an annual sales of 8 -10 million Riyals operation in the Eastern Province to about 250 - 300 Million Saudi Riyals during the period of my 17 years with Jarir.
Breakdown activities and duties related to achievement of above can be provided upon request.
I worked at Jarir Bookstore as Corporate Sales Manager handling all responsibilities to manage the sales fleet of JB Sales Department, which is serving the corporate accounts. Duties include:
Promoting and recommending to the company's prime customers such as Saudi Aramco, Sabic affiliates, Zamil Steel, Saad Co. and others the new corporate package contract approach which, enabled customer's decision makers to make lots of savings in long term procurement master plans.
Liaison with all Corporate Sales Department employees to ensure that actions are properly coordinated with the company `s and completed in a timely manner.
Establishing regular contacts with the customers of the Corporate Sales in the Eastern Province to monitor performance and identify actual or potential operating sales solutions, as well as updating them with any JB offers on regular bases.
Initiating and coordinating corrective actions through the responsible directorates for any actions of any activity.
Close liaison with the employees to ensure that operating procedures and configuration control are properly coordinated with concerned directorates at Headquarters in Riyadh.
Interviewing and allocating all candidates for JB recruitment’s at Khobar.
Supervising and coordinating training of sales for Corporate Sales Department personnel with the training centers to ensure complete compliances with JB requirements.
Going on filed trips to customers in order to promote JB products sales and support sales executives while visiting their clients.
I Worked at Jarir Bookstore as Showroom Supervisor Assistant& Sales Exec. and was in charge of establishing the Eastern Province Corporate Sales Department. Duties include:
Preparing annual sales forecasts budgets including promotions, expenses and other tasks and linking the outside sales activities with showroom retail transactions and setting the system.
I was involved in developing marketing plans for various seasons, which were targeted and customized to each market segment along with showroom manager.
Also I was preparing appropriate sales strategies for meeting the targeted sales figures and recommending the appropriate promotional activities to be carried out throughout the year.
I personally was Involved with managing day-to-day activities of the Showroom and the Sales Department and establishing constant contacts with the local market stores representatives to ensure meeting various customers’ demands promptly and effectively.
I had worked on coordinating promotional activities with the marketing department as well as distributors (local and overseas) throughout the year in addition to assigning newly trained salesmen and helping them to open the accounts, manage, and handle all customers inquires.
It was a challenge to smoothen the processes of serving & satisfying the newly opened accounts for customers in the region where I began with going on filed trips to promote sales of tangible & non-tangible products and visits to customers in order provide support to the sales representatives while visiting their clients
One of the major tasks I worked on was handling the account of the deployed US Arm forces serving in the region to free Kuwait during Gulf War I. We sold almost everything that was requested by officers incharge and satisfied requirements and orders received. That was a great opportunity and Jarir achieved humongous sales from these operations.
It was my first assignment after graduation from King Fahd University of Petroleum & Minerals. I was going under training program in order to eventually resume my duty as the Eastern Province Operational Manager (Area Manager).
I began my career with JB in Riyadh - Headquarter as Marketing Agent under training with the CEO Mr. Muhammad Al Agil. I established the Marketing Department and performed few promotional campaigns. My duties included:
I also established a new department with one administrator then others follow. During the first six months, I was able to successfully gain the appreciation and the trust of management and company staff.
I was chosen among all company employees to be recognized as the most promising employee. I began my assignments by improving services and implementing new procedures and a totally orientation to the customers and emphasizing the important ace of the Marketing Department.
As I am always taking initiate to do things in a better way I introduced the PC usage to sales and others in order to be used to facilitate and serve customers as well as company staff promptly.
I set an agenda of the year round activities that includes visitations to showrooms` seeking ideas and feedback from retail customers and accompanying sales fleet to visit the corporate customers too.
I was supervising and scheduling the day-to-day activities of the newly established Marketing unit. Additionally I was handling and directing all internal activities of the newly established Marketing unit.
Among the tasks I worked on was coordinating programs with other departments such as showrooms to execute promotional campaigns including advertising, merchandizing, and market surveys.
I was staffing the unit with assistance, graphic designer, and merchandiser required for the jobs in order to convert it to a fully operational department.
I worked for several establishments in various jobs while studying and during summer periods through the years of studying in high schools until I graduated form KFUPM when I began my professional career.
I made some money and gained a great deal of experience that had reflected on my attitude towards life in general and work in particular.
This boosted my ambitious to peruse a higher achievement during the period and made me a responsible person.
I worked hard to get where I am now and achieved what I deserved and I am proud of such success in my life and owe it all to my upbringing and dedication to achievement.
I worked at Abdulla Fadul Est. as Assistant Manager right after I dropped school to go for some period of work and gain experience as well as financing my dream trips abroad. My duties included:
• Supervising and scheduling the day-to-day activities of the Procurement, Accounting, Personnel and Public Relations Departments.
• Preparing and submission of bids to the construction and supplies for King Khaled International Airport in Dammam.
• Provide ideas & recommendations for the project's plans to the Headquarters in Jeddah.
• Manage, recommend and implement the marketing mix elements of products & services inclusive of service modifications, pricing adjustment as per market needs and competitors position.
This workshop of Filed Management of Sales People; offered by the American Management Association (AMA), San Francisco California, USA, on April 1993. And I attended more than 30 courses, workshops, conferences and others in Business, Sales and management Field.
I registered in few courses during the summer period and while was waiting for confirmation of possibility to return back to Saudi Arabia after the invasion of Kuwait by the Iraq regime.
Bachelor of Science (BS) in Industrial Management Degree Program, College of Industrial Management of King Fahd University of Petroleum & Minerals (KFUPM), Dhahran, KSA, August 1989.