Mohamed Alshaer

Experience in pre-sales as a solutions architect \[Cisco System engineer\] Focusing in Data center and Routing-switching supported all aspects of sales activities and sales channels development for the company products and services.
Possesses the ability to build and maintain business relationships with decision makers and influencers.
• Strong understanding of technologies such as: Networking and Data Centers.
• - Self-starter with excellent Presentation skills and consultative skills
• - Strong communication skills, both written and verbal - Business writing skills


Working with Customers:
• - Met with customers to understand their current technical environment, key business issues/drivers, and future technology requirements.
• - Worked closely with customers on the technical requirements to provide technical solutions sufficient for product definition.
• - Developed and established strong relationships with strategic clients and Vendor(Cisco).
• - Provided product updates and technical advice to clients - Explained technical capabilities and business benefits of solutions to the customer from engineering level to senior executives.
• - Presented the company products to clients - Showcased drivers and value that supported the business case for the total cost of ownership to the customer.


Working with Sales and Marketing Teams:
• Worked with the sales team to develop selling strategy within the target accounts - Created and delivered effective presentations and sales tools for the sales team.
• Work with regional sales managers to provide pre/post-sales support - Worked with the sales team to design, propose, and close new deals/opportunities with customers.

Key Initiatives and Achievements:
• Architecture/designed some of the most complex solutions using the latest technology.(Hyper converged Cisco).
• Initiated pre-sales activities, consulting services and products - Developed projects’ scopes (SOW, scope of work) and prepared proposals.

Implementation, installation and Configuring Enterprise Network environment. Troubleshooting and solving networking issues - TCP/IP, DNS, DHCP, Layer 2/3 network devices

Implementation, Configuration, Management and Troubleshooting for customer internet lines

Handling frustrated customers and solve their problem with a limited period of time, so we can take the maximum number of calls with a high quality of service and customer experience