Mohamed Aly

Manage data collection, analysis, and interpretation of sales and transaction records to maintain accurate accounts. Supervise logistics and transportation of vehicles from the United Arab Emirates to Saudi Arabia, ensuring oversight throughout the shipment process. Organize and arrange appointments and schedules for mechanics and sales representatives to facilitate vehicle inspections and conclude customer transactions.

Ensure diligent monitoring and supervision of service centers to guarantee adherence to customer-preferred appointment dates and availability for in-home services. Utilize a range of tools including AVAYA, SAP, GCIC, CS-Portal, and the Audio Log System. Provide non-voice support through live chat and email interactions.

Provide settlements to customers with a history of delinquency and negotiate to collect payments in full through optimal agreements. Maintain accurate payment records in alignment with specified commitments across various payment cycles.