محمد Amanullah

• Support and maintain Microsoft Dynamics AX 2012 R3 ERP system and SQL Server
database, including backups and first-level functional support
• Administer Fortinet FortiGate 200E firewall, including SD-WAN (dual ISP), site-to-site &
remote VPN, NAT (VIP), security policies, and FortiAP wireless infrastructure with AD (FSSO)
integration
• Monitor and analyze network security using FortiAnalyzer, including log analysis, reporting,
and threat detection (IoC-based investigation)
• Manage Cisco routing and switching infrastructure (routers and 40+ Cisco & HP Aruba
switches) across multi-site environment
• Administer Microsoft 365 services, including Exchange Online, Microsoft Defender for
Office 365, user and license management, and email distribution configuration
• Monitor and manage enterprise security using Kaspersky Security Center, ManageEngine
ADAudit Plus, FortiAnalyzer, and Microsoft 365 Defender/Azure logs
• Perform patch management and firmware lifecycle updates for servers, endpoints, VMware,
Fortinet, and network devices, including planning and downtime coordination
• Coordinate with vendors for incident escalation, troubleshooting, and resolution, ensuring
SLA compliance and root cause analysis
• Oversee IT operations and support, including helpdesk coordination, asset management,
SLA tracking, and end-user support for desktops, printers, and peripherals
• Manage Cisco Unified Communications Manager (CUCM) and maintain ZKTeco biometric
attendance systems across locations Achievements

Supervise the team of System Administrator to Monitor the IT infrastructure of the company
Manage and Supervise the Projects related to IT
Network redesign for branches
Manage and Monitor the Server/Desktop/Laptop/ERP users
Manage and Monitor Cisco Core Switches, Client Switches and Cisco Routers
Manage and Secure the Computer Network of the company using Cyberoam UTM and Fortinet Devices

Manage and Administer the Antivirus Policies in all users using KASPERSKY antivirus Central Server
Manage and Administration of RFID Application, Server, Fixed Readers and Handheld Windows Clients
User support of Microsoft Dynamics Ax2009 and Ax2012
Manage and Administration of Email Server and users
Control and Manage the Remote Users with TSPlus server
Manage and Monitor the Time Attendance System Terminals and Software
Manage and Administer the Telecommunication system of the company including the branch offices using Call Manager Express (CME) from Cisco
Administer and Configuration of the IP Surveillance Cameras in the Factory
Administration and Monitoring of the Disaster Recovery Site and Cluster Management using VMware and HP SAN Storage
Manage and Monitor the IPVPN and Internet connectivity to the company including branch offices using the local ISP provider
Manage the team of IT Technicians for End to End support of IT infrastructure which includes Desktop, Laptop, Servers, LAN, WAN, Firewall, Switches, Printers and actively responding to the internal user issues and resolving them.
Manage and Supervise the Data center Operations
Managing Domain controller, AD Users, Groups, Computers, Joining Windows/MAC clients to Windows Domain controller.
Monitoring the Server performance for Hardware resources utilization such as Storage, Memory, Process, etc. and Hardening/Tuning the servers.
Coordinating with ISP for any issues with internet connectivity, IP-VPN OR bandwidth and ensuring the minimal downtime of the Internet and increase the availability.

System Administrator

• Provided desktop, OS, and hardware technical support
• Troubleshot printers, PCs, and basic network issues
• Performed system installation and end-user support

• Installed and maintained desktop and workstation systems
• Performed hardware troubleshooting and repair services
• Supported small office network setup and basic IT infrastructure