Branch Operation Officer
RAKBANK
Total years of experience :11 years, 5 Months
AREAS OF EXPERTISE & RESPONSIBILITES RAKBANK
Branch Operations Responsibilities and Accountabilities
Ø Scrutinize and process all types of clearing cheques, scan and process the
same via ICCS at regular intervals as per cut-off times
Ø Ensure that all the mandatory reports pertaining to ICCS are printed/
checked and signed off as needed daily.
Ø Be a Joint-custodian with BOM for cheques held overnight which have been
presented for clearing through ICCS.
Ø Ensure to pull out the Outward Return cheques and they are recorded in
the Return Cheque Register for handover to SA /CSO- SME/WM for
onward delivery to customers. The cleared cheques together with the
report checked/tallied with initial should file along with daily vouchers.
Ø Ensure that Cheque returns received from COPS to be handed over to SA /
CSO - WM / SME for onward delivery to customers.
Ø Ensure that all PDCs received at the branch are approved by BOM / CO /
CSM / BM and forward the same under SR thru CRM to COPs for
processing.
Ø Ensure that no transactions left in the entered stage and no referrals left
without action at EOD.
Ø Monitor errors on daily transactions and record in error register and steps
are to be taken for correction.
Ø Ensure strict adherence to the guidelines prior disclosing the account
balance to the customers.
Job specific tasks & Responsibilities
Ø Conduct monthly clean-up of non-operating accounts.
Ø Ensure the IT back-up tapes are changed daily.
Ø Conduct daily / weekly reconciliation of Sundry client suspense account
and all other suspense accounts.
Ø Prepare monthly suspense returns to HO Finance department.
Ø Carry out all branch tasks as per attached annexure, ensuring all activities
are completed within timescales and with a high degree of accuracy, whilst
providing excellent customer service, to both external and internal
customers, and adhering to all appropriate process and procedures.
Ø Ensure timely forwarding of all remittance applications received after
certifying Original held with signature & number stamp of BOM/CSM to
remittance department via De Dupe for processing after due approval on
rates from Treasury if any & signing off Branch report after verifying all
applications ‘approved’ by CMC at end of day.
Ø Send / Fax salaries & instructions to COPS under control no. and to ensure
daily fax control sheets to COPS are acknowledged properly.
Ø Ensure Due for Dormancy Monthly report is referred to BOM / BM for sign-
off & forward to COPS for action.
Ø Ensure to call customers on daily basis for cheque return charges as per
daily excess report for funding account.
Ø Maintain and store records, files and stationery.
Ø Ensure Verification, Custody, Maintenance and Retrieval of documents.
Ø Handle queries & resolving issues in a manner which meets with agreed
service standards.
Ø Ensure all stationery items / forms applications are available and place
order when required.
Ø Ensure all the inward mails and outward mails are acknowledged properly
Ø Ensure branch up keeping is checked on a regular basis and corrective
action has been taken in accordance with BOM.
Ø Generate referrals and cross-sell new and existing products.
Ø Ensure proper handover / takeover has been completed and signed off for
the day off.
Ø Ensure all transactions and other routine processing is done as per laid
down operating procedures and central bank guidelines and ensure due
diligence is carried out with respect to money laundering and other
regulatory requirements.
Ø Be proactive in a wide range of customer enquiries and issues, resolving
these or escalating as appropriate.
Ø Provide support to other team members as required to assist in the
smooth operation of the branch.
Ø Identify and act on ways to improve own knowledge and skills, and thus
improve the knowledge and skills level of the team.
Ø Maintain awareness of the branch’s Business Continuity Plan and
undertake appropriate training to ensure correct action is taken in the
event of an incident or di
Ø Opening A/c’s for new customers
Ø Updating & Maintaining details of existing customers
Ø Updating and modifying signature of various customers
Ø Updating of KYC profiles
Clearing Services
Outward Clearing:
Ø Other banks cheque verification through (ICCS).
Ø Posting & checking EIB transactions through (QUEASTOR).
Ø Processing Cheque returns
Ø Handling reversal for outward clearing & inward clearing & issuing MC for
concerned banks.
Ø Preparing final entry for Central Bank to balance accounts in daily basis.
Ø Handling inquiries related to outward clearing.
Ø Processing high volume of transactions accurately within stipulated
service standards and targets
Ø Technical verification of customer documents and signature.
Ø Dispatching of Cheque or documents to concern branches or departments
Inward Clearing:
Ø Handling inward clearing cheques for ENBD & EIB.
Ø Technical & signature verification of inward clearing for ENBD & EIB
branches.
Ø Handling inquiries and technical reference and communication to various
branches.
Reconciliation of Accounts:
Ø Reconciling the suspense, a/c’s daily.
Ø Communication, documentation of various transactions.
In house Cheques:
Ø Posting the In-house cheques (Finacle).
Ø Posting return cheques in zone.
Ø Handling inquiries for in house cheques.
Local Payment Order and standing instructions:
Ø Receiving & processing of salaries & other credit for EBI & MEB
individual customer.
Ø Attending inquiries from branches & follow up for LPO related issues.
Ø Executing the standing instructions.
Masters in Business Excellence