Geo-technician “WireLine Data implementation Specialist “
Baker Hughes Inc
Total years of experience :4 years, 11 Months
Backup, Restore Data “ Backup Tapes, Server, WellLink (the web-based delivery of advanced visualization)“
Upload data to customers via WellLink, Follow up Data distribution
Assist in Data Processing and editing
Provides data input /output support to the Geoscience departments and Operations for Customer deliverables
Modify Logs using different Operating Systems and Programs “Windows, UNIX: Eclips, Meta Viewer and LAS tool...etc. “
Collate Reports and plots
Deliver Data to costumers on time
Updating and maintaining the job tracking database
Arrange shipment of Printing consumables
Maintain, Diagnose and repair Printing devices
Liaises with field engineers, operations staff and clients
Assist in Price book’s creation
Accurately log and updated support tickets and resolutions into help desk incident management system.
Prioritized support tickets according to severity.
Resolved end-user IT issues, such as password reset, software questions, PC hardware problems, internet connectivity, configurations, etc.
Provided one-on-one end-user support and incident resolution via telephone and e-mail.
Conducted remote diagnosis sessions with employees to help resolve PC issues.
Performed repairs and configurations of PC hardware, printers, and other peripherals.
Arranged shipments of PC hardware, printers, and other peripherals to remote staff.
Diagnosed and resolved first level network issues.
Recognized and escalated more complex issues to level 2 support technicians.
Where necessary, assisted in installing network cabling, switches and routers.
Administered moves, ads& changes to the network and phone systems.
Used help desk log entries to pinpoint trends and trouble spots in order to conduct proactive maintenance or repairs.
Compiled, maintained, and filed all repair records, reports, and other documents as required.
Maintained Active directory and Managing the Resource Server (Installed network printers, created share folders and affected permissions, Managed quota limits using File Server Resource manager software) .
Built, Backup and Restored Images using PQI/Ghost.
Marinated data Backup (backup and Restore data).
Workstations: Installation and configuration, Ghosting and Customizing Images, Protection and Troubleshooting .
Coordinated between Baker Hughes Call centre ( Huston, Malaysia ) and Customers.
Supervised the 3rd Party Tasks.
Always maintained a high degree of professionalism, courteousness, and friendliness.
Introduction to wireline logging operations, It provided me with basic knowledge on Eclips, cableheads, wireline cable and tools theory and calibrations, along with practical exercises and a log lab in which I learnt how to perform a complete wireline logging job including basic data interpretation.
Maintenance of IT systems “Senior technician Degree”, Final Project Thesis Topic: Backup Strategies ( ImageX , Raid , Server 2003 )
Legal and Administrative Science