Mohamed Ashraf

Digital ITSM delivery authority at _VOIS

• Egypt - Cairo
• My current job since August 2020

Senior Technical Consultant at crossover for work

• Egypt - Alexandria
• August 2018 to September 2020

Worked as Technical and Delivery consultant at Aurea software via crossover contract
Responsibilities:-
• Ensure that projects are delivered on-time and resolve any blockers
• Plan and build the monitoring strategy for our products and systems using New Relic.
• Reporting on Jira work load, and make sure that every resource has assigned work for the next two weeks and no one in the team is overloaded.
• Perform and plan for the On-prem to AWS cloud migration projects.
• Configure the infrastructure for our application in AWS and on-prem
o Used Technologies
 Linux (RedHat 6/7/8) and Shell scripting
 Ansible
 Networking
• Troubleshoot escalated issues by support team and provide root-cause analysis.
• Configure pipe line for the Micro Services
o Used Technologies: - Jenkins, Kubernates, and Docker.
• Build automation scripts using bash scripting, Python and AppScript.
• Provide consultancy for Platinum customers in the following areas
o Architecture and health check review
o Sizing analysis for the environment
o Provide recommendations to improve the overall performance
o Create customized scripts for the customer to measure disk health
• Provide consultancy and support for A-list customers
• Working on the upgrade projects Minor and Major upgrades
• Perform and plan for the upgrades in two models in-place or lift-and-shift

Systems and Automation Engineer at Vodafone

• Egypt - Cairo
• September 2016 to August 2018

-Working on the transformation project which aims to build a Central Monitoring Platform based in the three Vodafone main Data-centers in the world Ratingen, Dublin and Milan. the project aims to provide Monitoring service to Vodafone local markets.
- Responsible for the engineering and operation for the central monitoring platform which based on HPE solutions like BSM, OMi, SiteScope, NNMi, Diagnostics, UCMDB
- Responsible for reading the monitoring requirements and collect the require data for the implementation.
- Administrating the platform including user access, privilege management and platform infrastructure configurations
- Operating the platform including incident management, change management and problem management
- solve the system defects.

Technologies used:
- Redhat troubleshooting skills
- linux Log structure
- shell scripting to automate and build script monitors
- Windows event viewer
- Oracle database
- Groovy scripting
- Network troubleshooting using command line for Linux and windows

VAS Engineer at Ecotel

• Egypt - Cairo
• August 2014 to September 2016

Work as VAS applications support Engineer :-
• Perform system performance & health checks activities to all servers (AIX, Solaris, Linux, and Windows) and check system resources.
• Troubleshooting for UNIX and Linux.
• Do shell scripts to automate tasks and edit crontab.
• Check memory utilized and performing systems routine backups.
• Handling tickets for HP open view and Siebel tickets system.
• Statistics monitoring on Hourly basis for all VAS systems (KPI)
• Monitor applications and services running on servers (AIX, Solaris, Linux, Windows server), such as MMS, MTV, MDSP, SMS, WAPGW, MMBOX.
• Monitoring all services using CML (command line) and through tools like I2000, LMT and OMC
• Performing the required troubleshooting.
• Monitoring of logs for Linux, UNIX.
• Networking checks using TCPdump, dig…..
• Check MNP numbers in database and insert them into Database if needed.
• Doing daily reports about total statistics for all services, TPS report, Bulk report, CTO performance report and KPI report.
• Reviews and submits all reports.
• Follow up and integrate with other teams during any night activities related to VAS.

Lap assistant at Information Technology Institute (ITI)

• Egypt - Alexandria
• November 2014 to December 2014

CCNA, CCNP assistant Lab. instructor at Information Technology
Institute (ITI), Alexandria branch.

Systems engineer at Egypt-Japan University of Science and Technology (E-JUST)

• Egypt - Alexandria
• May 2014 to July 2014

Worked on building from scratch cloud computing environment using OpenStack product on CentOS 6 Linux OS which is open source platform, project consists of three phases
1. Build cloud environment on IBM servers X
2. Migrate the hosted machines from old cloud to the new one
3. Move new cloud to the production of E-just