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Mohamed aslum, IT Admin

Mohamed aslum

IT Admin·Alam Steel,

Kuwait

Diploma, Cisco

Work experience

Total years of experience: 11 years, 6 months

IT Admin

January 2024 - Present

Alam Steel,

Al Jahra, Kuwait

January 2024 - Present

• Handled daily IT support requests covering hardware, software, network, printer, email, Microsoft 365, Exchange and user access issues.
• Supported user account activities including password reset, email access, Microsoft 365 access, shared folder access and permission coordination.
• Assisted Windows system administration activities including system updates, antivirus checks, backup follow-up and user access troubleshooting.
• Troubleshot LAN, Wi-Fi, printer, VPN, ERP, IP, gateway, DNS, switch-port, VLAN and internet connectivity issues; escalated complex firewall/router cases when required.
• Performed basic firewall support by checking connectivity impact, coordinating policy/NAT/VPN changes with vendors, reviewing blocked access issues and following up
ISP/firewall renewals.
• Maintained support logs, IT asset records and proper follow-up tracking to reduce repeated user issues and support smooth daily IT operations.
Company industry:
Industrial Production
Job role:
Administration

Network Administrator

April 2019 - December 2023

Cisco Chemical Co.,

Al Kuwait, Kuwait

April 2019 - December 2023

• Coordinated IT support activities, including user request handling, ticket logging, follow-up, and closure tracking.
• Logged technical issues in a ticketing system or Excel tracker and followed up on open, pending, and repeated issues.
• Coordinated basic LAN, Wi-Fi, internet, printer, network, and connectivity issue follow-ups with the relevant support team.
• Maintained IT asset records, handover forms, return forms, warranty details, and support documentation.
• Prepared daily and weekly reports covering open tickets, closed tickets, repeated issues, pending items, and vendor follow-ups.
• Supported Microsoft 365 and Exchange-related maintenance and user support activities.
• Coordinated technical team assignments for Avaya IP phones, CCTV camera monitoring, recording, and installation support.
Company industry:
Petrochemicals & Refined Petroleum Products Manufacture
Job role:
Chemical Engineering

Network Admin

January 2019 - December 2023

Cisco Chemical Trading Co.,

Al Kuwait, Kuwait

January 2019 - December 2023

• Supported helpdesk operations by logging user issues, tracking tickets, following pending requests and confirming closure with end users.
• Coordinated troubleshooting for LAN, Wi-Fi, internet, printers, IP configuration, gateway, DNS, DHCP and infrastructure issues.
• Provided basic switch support including port tracing, access/trunk port coordination, VLAN support, uplink checks, patch-panel tracing and structured cabling follow-up.
• Supported router/firewall troubleshooting including ping/traceroute checks, WAN link follow-up, VPN coordination, NAT/policy change coordination and ISP/vendor
escalation.
• Supported Microsoft 365 and Exchange user maintenance, email support coordination and user account documentation.
• Prepared daily/weekly reports for open/closed tickets, repeated issues, pending technical items and vendor follow-ups.
Company industry:
Chemicals Manufacture

IT / ELV Project Technical Coordinator

March 2015 - December 2018

Link Systems,

Al Kuwait, Kuwait

March 2015 - December 2018

• Coordinated technical site activities for CCTV, access control, alarm systems, structured cabling and network support works.
• Planned daily site tasks with technicians and followed up installation progress to ensure completion as per schedule and scope.
• Coordinated with project managers, clients, vendors and site teams for materials, access arrangements, site inspections and work progress.
• Prepared project documentation including material estimates, work updates, snag lists, completion reports and site coordination records.
• Monitored installation quality, supported technical inspections, coordinated corrective actions and escalated delays where required.
Company industry:
IT Services

IT Project Coordinator

January 2015 - December 2018

Link Systems,

Hawali, Kuwait

January 2015 - December 2018

• Supervised technicians for installation, troubleshooting, network support, and security system activities.
• Managed site operations and ensured work was completed as per technical specifications and project requirements.
• Oversaw installation of CCTV, access control, alarm systems, and structured cabling.
• Conducted quality inspections, resolved technical issues, and coordinated corrective actions.
• Coordinated with project managers and prepared material estimates for site requirements.
Company industry:
IT Services

Education

Micireds Network Technologies

January 2024

January 2024

Diploma, Cisco

India

Micireds Network Technologies

January 2024

January 2024

High school or equivalent, COMTIA

India

(HI- Tech Institution)-2021

April 2021

April 2021

Diploma, AWS

India

Anna University – Anna University Of Technology Coimbatore

June 2012

June 2012

Bachelor's degree, Electronics And Communication Engineering

India

GPA (point): 15 out of 20

GPA (point): 15 out of 20

I studied Her

Anna University – Anna University Of Technology Coimbatore

June 2012

June 2012

High school or equivalent, Electronics And Communication Engineering

India

Anna University

January 2012

January 2012

Bachelor's degree, Electronics and

India

GPA (point): 5 out of 20

GPA (point): 5 out of 20

I am Completed My Bachelors of Engineering in Electronics and Communication Engineering

Anna University

January 2012

January 2012

Bachelor's degree, Electronics and Communication Engineering

India

GPA (point): 15 out of 20

GPA (point): 15 out of 20

I Completed My Bachelors Degree in Electronics and Communication Engineering (Anna University)

AnnaUniversity

January 2012

January 2012

Bachelor's degree, Electronics and Communication Engineering

India

GPA (point): 15 out of 20

GPA (point): 15 out of 20

I Honoured in Bachelors of Engineering in Electronics and Communication Engineering in -India

Anna University

January 2012

January 2012

Bachelor's degree, Electronics

India

Anna University

January 2008

January 2008

Bachelor's degree, Electronics And Communication Engineering

India

GPA (point): 15 out of 20

GPA (point): 15 out of 20

I studied here

Skills

Customer Service
Expert
Customer Service
Expert
Teamwork
Expert
Teamwork
Expert
Time Management
Expert
Time Management
Expert
Leadership
Expert
Leadership
Expert
Problem Solving
Expert
Problem Solving
Expert
CERTIFIED ETHICAL HACKER
Intermediate
CERTIFIED ETHICAL HACKER
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
NETWORK INFRASTRUCTURE
Intermediate
NETWORK INFRASTRUCTURE
Intermediate
COMPUTER SYSTEMS
Intermediate
COMPUTER SYSTEMS
Intermediate
AMAZON WEB SERVICES
Intermediate
AMAZON WEB SERVICES
Intermediate
COMPUTER NETWORKS
Intermediate
COMPUTER NETWORKS
Intermediate
CYBER SECURITY
Intermediate
CYBER SECURITY
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
SYSTEM ADMINISTRATION
Intermediate
SYSTEM ADMINISTRATION
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
MICROSOFT CERTIFIED SOLUTIONS ASSOCIATE
Intermediate
MICROSOFT CERTIFIED SOLUTIONS ASSOCIATE
Intermediate
MCSA
Intermediate
MCSA
Intermediate
CLOSED CIRCUIT TELEVISION SYSTEMS CCTV
Intermediate
CLOSED CIRCUIT TELEVISION SYSTEMS CCTV
Intermediate
IT ASSET MANAGEMENT
Intermediate
IT ASSET MANAGEMENT
Intermediate
MICROSOFT 365
Intermediate
MICROSOFT 365
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK ADMINISTRATION
Intermediate
PRINTER REPAIR AND MAINTENANCE
Intermediate
PRINTER REPAIR AND MAINTENANCE
Intermediate
VENDOR MANAGEMENT
Intermediate
VENDOR MANAGEMENT
Intermediate
CUSTOMER SUPPORT
Intermediate
CUSTOMER SUPPORT
Intermediate
ACCESS CONTROLS
Intermediate
ACCESS CONTROLS
Intermediate
LASER PRINTERS
Intermediate
LASER PRINTERS
Intermediate
MICROSOFT EXCHANGE SERVERS
Intermediate
MICROSOFT EXCHANGE SERVERS
Intermediate
NETWORK SUPPORT
Intermediate
NETWORK SUPPORT
Intermediate
STRUCTURED CABLING
Intermediate
STRUCTURED CABLING
Intermediate
ASSET MANAGEMENT
Intermediate
ASSET MANAGEMENT
Intermediate
EMPLOYEE ONBOARDING
Intermediate
EMPLOYEE ONBOARDING
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
TECHNICAL DOCUMENTATION
Intermediate
TECHNICAL DOCUMENTATION
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Languages

English

Expert

Hindi

Expert

Tamil

Expert

Training and Certifications

Certifications
Microsoft Certified Solutions Associate Microsoft
Cisco Certified Network Associate Cisco
Amazon Certificate Amazon
Cisco Certified Network Professional Cisco
Certified Ethical Hacker
Microsoft Certified Solutions Associate
Cisco Certified Network Associate
Amazon Certificate
Cisco Certified Network Professional
Certified Ethical Hacker
Microsoft Certified Solutions Associate
Cisco Certified Network Associate
Amazon Certificate
Cisco Certified Network Professional
Certified Ethical Hacker
Microsoft Certified Solutions Associate
CCNA - Cisco Certified Network Associate
AWS - Amazon Certificate
CCNP - Cisco Certified Network Professional
Certified Ethical Hacker
CEH
Microsoft Certified Solutions Associate (MCSA)
Cisco Certified Network Associate (CCNA)
Amazon Web Services (AWS)
Cisco Certified Network Professional (CCNP)
Certified Ethical Hacker (CEH)
Microsoft Certified Solutions Associate (MCSA)
Cisco Certified Network Associate (CCNA)
Amazon Web Services (AWS)
Cisco Certified Network Professional (CCNP)
Certified Ethical Hacker (CEH)
Microsoft Certified Solutions Associate MCSA-2014
Cisco Certified Network Associate CCNA-2018
Amazon Web Services Cloud AWS-2021
Cisco Certified Network Professional CCNP-2024
Cybersecurity CompTIA security+ -2025
Cybersecurity Certified Ethical Hacker CEH-2025
AWS
Microsoft Certified Solutions Associate MCSA-2008
Cisco Certified Network Associate CCNA-2018
Amazon Web Services Cloud AWS-2021
Cisco Certified Network Professional CCNP-2024
Cybersecurity Certified Ethical Hacker CEH-2025
Microsoft Certified Solutions Associate MCSA-2008
Cisco Certified Network Associate CCNA-2018
Amazon Web Services Cloud AWS-2021
Cisco Certified Network Professional CCNP-2024
Cybersecurity Certified Ethical Hacker CEH-2025
Cisco Certified Network Professional (CCNP)
Microsoft Certified Solutions Associate (MCSA)
Certified Ethical Hacking (CEH)
Jun 2025 - Jun 2027
AWS Certified Solutions Architect Associate (AWS)

Hobbies and interests

Exploring
Reading Books,Playing cricket