IT Manager
Advansys ESC
مجموع سنوات الخبرة :18 years, 2 أشهر
•Manage the entire IT Operations and Infrastructure divisions including Systems Engineers, Technical Support & Helpdesk.
•Provide day-to-day supervision, conduct performance appraisals, and delegate work assignments for all IT personnel.
•Manage BCM Remedy Sales Force ITSM
•Manage and Elevate ITSM SLA, SLM And OLA based on ITIL
•Recommend, design, and implement IT infrastructure projects LAN, telephony, networking, messaging, help desk, applications etc.
•Plan and manage IT infrastructure & applications projects.
•Utilize professional IT project management methodologies to ensure projects are delivered on schedule and budget.
•Budgeting and Procurement; defined yearly budget based on the yearly objectives, planned projects, and required resources.
•Oversee the purchase, license or lease and maintenance of technology hardware and software for the organization including service and license agreements and budget.
•Responsible for the delivery of reliable, secure, and cost-effective infrastructure including developing high-yielding relationships with all vendors.
•Catalyze positive advancement in IT capabilities and stability.
•Identify technologies to improve security, scalability, and reliability of the overall IT environment.
•Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities
•Evaluate and report progress in terms of quality and performance metrics.
Manage help desk team of 10 agents across the PHD. This included overseeing the day-to-day operations of the help desk which included providing technical support to approximately 750 users, creating network accounts, delivering computers and generally providing all IT services
Responsible of coordinating calls received from users, identifying and diagnosing problems, troubleshooting and problem resolution.
Responsible for making sure all incidents were handled within the Service Level Agreement.
Responsible for managing Active Directory objects.
Administration of local domains and local area network maintenance.
Responsible for submitting weekly and monthly reports on all aspects of the operation.
Collect reports to measure team performance.
Perform daily System admin within the PHD.
Manage Directory service, MS Exchange 2007and 2010.
Creates and maintains good technical documentation.
Manage office 365 cloud service.
Manage Veeam backup solution for entire services.
Manage VMware virtual environment
Problem Management, analysis of frequently occurred incidents.
Design & IT technical network structure (including configuring hardware devices + ISA System or Firewall )
Maintains excellent communication with the IT Manager on all tasks and projects.
Manage Blackberry Server and support BES and BIS users.
Set Meetings with vendors to select best products with best offers for hardware and software.
Manage corporate network “Switches, Routers and ASA Firewall”
Manage Voice Call Manager system version 6.1.
Manage FortiGate 110C and 50B to utilize internet traffic across the PHD corporate.
Manage backup system across the PHD corporate “Netbackup, Backup exec, system recovery”.
Responsible for monitoring logs by Scom 2007.
Responsible for managing KAV for Workstation (V5.0/6.0) +File Server (V6.0).
Responsible for managing Kaspersky Suite for Mail Servers and Kaspersky Anti-Spam 3.0.
Have good technical background with virtual solutions VMware and Ms Hyber-V.
•Manage help desk team of 10 agents across the PHD. This included overseeing the day-to-day operations of the help desk which included providing technical support to approximately 750 users, creating network accounts, delivering computers and generally providing all IT services
•Responsible of coordinating calls received from users, identifying and diagnosing problems, troubleshooting and problem resolution.
•Responsible for making sure all incidents were handled within the Service Level Agreement.
•Responsible for managing Active Directory objects.
•Administration of local domains and local area network maintenance.
•Responsible for submitting weekly and monthly reports on all aspects of the operation.
•Collect reports to measure team performance.
•Responsible of receiving calls in order to identify, diagnose and solve user problems.
•Participated in IT consulting and support.
•Responsible for managing Active Directory objects.
•Responsible for making sure all incidents were handled within the Service Level Agreement.
•Administration of GFI and Kaspersky Anti-Virus.
• Responsible for Hardware devices (Network & Local Printers, Scanners and External DVD Writer).
•Installs, configures, and maintains the organization's LAN server, workstations, and other systems throughout the organization in a timely and efficient manner.
•Manages performance and maintains security of LANs.
•Responds to inquiries and requests for assistance with the organization's computer systems in a timely and efficient manner.
•Identifies problems, troubleshoots and provides advice to assist users.
•Coordinates with other IT areas to resolve problems if necessary.
•Perform basic network troubleshooting as it relates to the end-user device(s)
•Works with multiple hardware and software platforms at an intermediate level.
•Maintains a complete inventory listing of all software/hardware located within each location.