customer service agent
DHL Express
Total years of experience :3 years, 11 Months
⦁ Prepare documents and all required requirements for Customs & Ministries.
⦁ Follow up with Kuwait customs for refund of duties.
⦁ Follow up with suppliers for required documents.
⦁ Manage all documents in relation to customs clearance.
⦁ Coordinate with concerned departments regarding the shipment.
⦁ Ensure that inbound Order Planning process is followed.
⦁ Get Declaration Form, invoices and other documents and prepare and import file.
⦁ Providing quality responses to customer contacts in person, telephone & email.
⦁ Dealing with enquiries & answering calls from new and existing customers.
⦁ Suggesting solutions to customers in a positive manner.
⦁ Communicate promptly any information to customers about their orders
⦁ Helping customers to register online and/or to process their orders.
⦁ Giving customers information about company services and products.
⦁ Building relationships with customers.
⦁ Recording all queries and making notes on logging software.
⦁ Resolving assigned incidents within pre-agreed timescales.
⦁ Familiar with all with Microsoft packages.
⦁ Handling difficult and aggressive customers in a professional manner.