CRM Excutive
Al Fardan Automobiles
Total years of experience :10 years, 7 Months
*Handling inbound /outbound calls
*filing /solving customers complaint
*doing the sales/after sales follow-up For BMW, Mini, RR
*Updating customers information in the database
*Preparing/arranging welcome packages for the customers
*sending the direct mailing :EDM, offers, events invitations.magazine....
*Participating in events as members
*Managing the online Websites..
Assisting unaccompanied Passengers
Assisting Passengers with Mental illness.
Assisting passengers with ”visual impairment ” .
Escorting VVIP Passengers.
Updating daily flight reports.
Making charge slips for handling fees.
Assisting lead customer services in daily operations.
Checking /arranging the records.
Knowledge of Altea System (Qatar Airways).
Calculating Total of daily payments of the costumers
Processing orders.
Checking Fraud in Payments
Coordinating with warehouse and Delivery Department for the shipment
Making the advertisements for the website
Contacting and notifying Costumers Via Email about Order status