Technical Engineer
Schneider Electric
Total years of experience :10 years, 5 Months
• Monitoring and support of Cordys web based Application, based on alerts received in mails.
• Monitoring Invensys and DataMart Applications in Cordys platform.
• Troubleshoot Trade compliance issue on cordys application.
• Monitored the network Links / HW availability and other performance related parameters (CPU, Bandwidth, memory, Router Threshold etc., ) based on the Alerts received in OpManager and Nagios Tools
• Proactively monitoring the network Links and devices in terms of performance and other parameters
• Maintaining the network device’s Inventory details updated
• Troubleshoot client location remotely, logging ticket with all SP on higher priority and escalating to Vendors to restore the link ASAP.
• Vendor Management with Service Providers as per the defined process
• Checking Router & Switch status and uptimes day to day.
• Prepare and send the Daily/weekly and monthly reports to manager.
• Providing Technical Support to Client through Remote Diagnostics (Use of Remote Control Tools).
• Installation of Software's and office applications through Remote control.
• Installation, configuration and troubleshoot IBM Lotus notes 8.5 & 8.5.3
• Diagnose and resolve incidents using documented procedures to perform responsibilities.
• Troubleshoot through phone for hardware and software issues and engage technical resources to resolve
• Receive and prioritize issues and forwards using escalation procedures.
• Respond to customer requests via phone, e-mail and Live chat in a timely and accurate manner
• Network Printers (HP, Canon, and Xerox) Installation and configuration on End user systems through Remote Tools.
• Address customer requests for installation, configuration, maintenance of Applications and software components on priority basis.
• Manage workflow and service request through Client’s call ticketing system
• Remote administration and Performing Root Cause Analysis for the incidents/problems.
• Documented success of maintaining problem status and resolution information in ticketing database.
•Monitored the network Links / HW availability and other performance related parameters (CPU, Bandwidth, memory etc., ) based on the Alerts received in OpManager and Nagios Tools
•Proactively monitoring the network Links and devices in terms of performance and other parameters
•Ensuring Weekly / Monthly Alert Drill for all the Network devices in the tool HP Open View for health checkup of the network devices
•Vendor Management with Service Providers as per the defined process
•Troubleshoot client location remotely, Logging ticket with all SP on higher priority and escalating to Vendors to restore the link ASAP
•Providing Technical Support to Client through Remote Diagnostics (Use of Remote Control Tools).
• Installation of Software's and office applications through Remote control.
• Install and configure the IBM Lotus notes 8.5.3
• Troubleshoot the IBM Lotus Notes issues
• Diagnose and resolve incidents using documented procedures to perform responsibilities.
• Configure PCs and laptops, provide problem ticket resolutions and keep track
• Troubleshoot through phone for hardware and software issues and engage technical resources to resolve
• Receive and prioritize issues and forwards using escalation procedures.
• Respond to customer requests via phone, e-mail and Live chat in a timely and accurate manner
• Install, repair and conduct preventive maintenance of personal computer and Laptop by providing technical support
• Network Printers (HP, Canon, and Xerox) Installation and configuration on End user systems through Remote Tools.
• Customize and adapt current programs to satisfy users’ needs.
• Address customer requests for installation, configuration, maintenance of Applications and software components on priority basis.
• Manage workflow and service request through Client’s call ticketing system
• High level of customer focus and strong customer support commitment.
• Remote administration and Performing Root Cause Analysis for the incidents/problems.
• Documented success of maintaining problem status and resolution information in ticketing database.
• Able to ensure that all requests from user are logged and right procedures are followed
• Maintained the up to date operating procedures inside the IT department
• Providing AMC services for end customer and providing software support and Installation.
• Involved in Installation and Maintenance of Desktops, Laptops with Windows xp, Win-7 and Win-8.
• Installation of all type of Printers and Scanners and configure that in the customer premesis.
• Troubleshoot desktop related problems.
• Troubleshoot user problems related to Operating systems, Internet connectivity, printer related problems, etc.
• Also involved in providing telephonic technical support for Operating systems, Laptops for customers.
• Expertise in Desktop Assembling and Disassembling
B. Sc (Computer Science) Jamal Mohamed College Bharathidasan University Trichy 66.00% 2011
H.S.C Kalaimagal Matriculation Hr. Sec.School State Board 63.58% 2008