Client Relations Associate
Infasme
Total years of experience :14 years, 0 Months
Assisting Clients with presales and after sales queries, Assisting Sales team with follow ups and client management, Generation and maintenance of standard operating procedures, Understanding of various workflows in order to escalate issues to the proper clients
Responsible for entire customer service department for global logistic movement.
responsible for complete operation of domestic & e-commerce call centre and also responsible for training, employee management, process management & target management.
Responsible for hiring, visa processing, employee management, maintaining pay roll, exit interviews as HR coordinator.
Responsible for training & development, quality control, target management & process management
Maintain day to day administration of the office. Coordinate with central HR department for attendance, recruitments & visa process.
Generating leads & finding suppliers in Ariba Spend Management module.
Worked as customer service agent and sales and pre sales agent for various campaings.