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Shivaranjani Iyer, Client Relations Associate

Shivaranjani Iyer

Client Relations Associate·Infasme

United Arab Emirates

Bachelor's degree, BBA

Work experience

Total years of experience: 16 years, 1 months

Client Relations Associate

January 2017 - Present

Infasme

Dubai, United Arab Emirates

January 2017 - Present

Assisting Clients with presales and after sales queries, Assisting Sales team with follow ups and client management, Generation and maintenance of standard operating procedures, Understanding of various workflows in order to escalate issues to the proper clients
Company industry:
IT Services
Job role:
Customer Service and Call Center

Customer Relations Manager

September 2015 - October 2016

Logimart

Dubai, United Arab Emirates

September 2015 - October 2016

Responsible for entire customer service department for global logistic movement.
Company industry:
Shipping
Job role:
Logistics and Transportation

Customer Service Manager

March 2014 - September 2015

DTDC Eurostar Courier & Cargo L.L.C

Dubai, United Arab Emirates

March 2014 - September 2015

responsible for complete operation of domestic & e-commerce call centre and also responsible for training, employee management, process management & target management.
Company industry:
Other Business Support Services
Job role:
Logistics and Transportation

HR Coordinator/Call Centre Team Leader

February 2013 - March 2014

Infas Middle East

Dubai, United Arab Emirates

February 2013 - March 2014

Responsible for hiring, visa processing, employee management, maintaining pay roll, exit interviews as HR coordinator.

Responsible for training & development, quality control, target management & process management
Company industry:
IT Services
Job role:
Human Resources and Recruitment

Administration & Tele Sales

February 2012 - January 2013

ETA - Star Portal

Dubai, United Arab Emirates

February 2012 - January 2013

Maintain day to day administration of the office. Coordinate with central HR department for attendance, recruitments & visa process.

Generating leads & finding suppliers in Ariba Spend Management module.
Company industry:
IT Services
Job role:
Administration

Customer Service Agent

April 2010 - January 2012

Cupola Teleservices

Dubai, United Arab Emirates

April 2010 - January 2012

Worked as customer service agent and sales and pre sales agent for various campaings.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Mahatma Ghandhi University

April 2010

April 2010

Bachelor's degree, BBA

United Arab Emirates

Skills

Quality Management
Expert
Quality Management
Expert
Complaint Management
Expert
Complaint Management
Expert
Logistics
Expert
Logistics
Expert
HR Management
Expert
HR Management
Expert
Customer Service
Expert
Customer Service
Expert
Complaint Management
Expert
Complaint Management
Expert
Recruitment
Intermediate
Recruitment
Intermediate
Target Management
Expert
Target Management
Expert
MS Office
Intermediate
MS Office
Intermediate
Team Management
Expert
Team Management
Expert
Quality Management
Expert
Quality Management
Expert
Logistics
Expert
Logistics
Expert
HR Management
Expert
HR Management
Expert
Customer Service
Expert
Customer Service
Expert

Languages

English

Expert

Hindi

Expert

Tamil

Intermediate

Marathi

Expert

Telugu

Beginner

Malayalam

Beginner

Urdu

Intermediate

Hobbies and interests

Reading and cooking