محمد كمارا

Dear All
i worked in non profil organization for kids aid at mauritania as procurement officer, i was responsible for procurment process.
determine the lowest costs of products and marerial? track and records orders, analyse the market and delivery systems also manage the supply base, procesa request and follow orders. creat contract with the supplier.

1- Help Process documents and manage accounts
2- Provide administrative support as data entry, copying filing, emailing and drafting
3- Process bank deposit
4- Prepare, send and store invoices
5- Reconcile financial statements

Dear all i worked in qatar international Islamic bank as crm executive handling customers general inquiry amd processing their request, Following-up wealth Management and VIP customer's requests with their relationship Managers to insure all requests has been fulfilled.
Handling customer inquiries, problems & complaints in efficient and timely manner. Coordinating work within the department as well as with other departments and branches managers. Providing high support and improve customer satisfaction by ensuring timely and effective handling all calls using very high level of soft skills and ethics. Communicate with all departments inside the bank to ensure the smooth services and follow up on customer’s requests.

i worked in toyota as business development executive for 2 years and 4 months .
Maintaining fruitful relationships with existing customers.
Work with the Marketing section in order to discover opportunities from various leads and set appointments from those leads.
Update the existing databases with changes and the status of each customer/prospective customer. Contacting potential clients via E-Mail or phone.
Exceed monthly target goals and report monthly target.
Help to increase and develop business through support.

i worked in abdulla abdelghani, toyota company as crm executive for 2 years .
1-Manage large amounts of inbound and outbound calls in a timely manner
2. Identify and escalate issues to supervisors
3. Check the satisfaction level of the customers based on a standard set of questions
4. Insert the PCDR cases in the system with the proper
5. Decipher customer needs and offer the best solution based on proper company policies. 6. Preparation of correspondence and dealing with emails

1. Maintaining fruitful relationships with existing customers
2. Making appointments as Customer needs
3. Handle transactions and answer Customer inquiries
4. Making Surveys with customers
5. Created service appointments for many customers that never visit our branches before
6. Update the existing databases with changes and the status of each customer/prospective customer.
7. Created service appointments for many customers that never visit our branches before Met and exceeded my target from the first month
8. Exceed monthly target goals and report monthly target