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Mohamed Chaara, Chief Operating Officer (COO)

Mohamed Chaara

Chief Operating Officer (COO)·Alfoudari Group,

Kuwait

Master's degree, Business Administration

Work experience

Total years of experience: 18 years, 11 months

Chief Operating Officer (COO)

January 2021 - Present

Alfoudari Group,

Sharq, Kuwait

January 2021 - Present

• Strategically led and optimized comprehensive day-to-day operations and inter-company coordination
across the groups diverse portfolio spanning five countries (Kuwait, UK, China, Morocco, Palestine)
and sectors including manufacturing, retail, and technology.
• Drove significant operational efficiency and cost savings by relocating key business functions to
optimal regions.
• Developed and implemented robust performance targets and resource allocation strategies,
leveraging advanced analytics to inform strategic decisions on stocking, new product launches, and
market presence based on customer purchasing trends and preferences.
• Oversaw a total staff of 150 across various businesses, with 5 direct senior reports, fostering a high
performance culture.
Company industry:
Trading & Commodity Trading

Head, Online & Home Delivery Sales

January 2020 - January 2021

Petra Foods Manufacturing Co,

Sabhan, Kuwait

January 2020 - January 2021

• Spearheaded a comprehensive restructuring of online, B2C, and home delivery sales functions,
consolidating three separate units into a unified business division.
• Drove significant operational efficiency and cost savings, reducing headcount by 20% and cutting
fulfillment time from 48 hours to just 5 hours.
• Orchestrated the build and scale of the companys contact center from the ground up, achieving an
impressive annual sales volume exceeding $3M.
• Developed and leveraged a comprehensive suite of sales analytics and reporting tools that enabled
accurate demand forecasting and supply chain optimization, directly contributing to a 35% increase in
sales volume and an 18% increase in sales value.
Company industry:
Industrial Production

Co-founder

November 2016 - January 2020

L’OR DU MAROC

Al Kuwait, Kuwait

November 2016 - January 2020

• Co-founded and strategically scaled LOR DU MAROC, an organic Moroccan beauty and cosmetic
brand, from concept to successful acquisition by an investor in 2020.
• Drove significant global market penetration, achieving over $300K in sales across Europe, the United
States, and Australia, and gaining notable brand recognition, including being featured in Vogue UK
Company industry:
Perfume & Cosmetics

Executive Manager

January 2015 - January 2020

World Wide Halls,

Sharq, Kuwait

January 2015 - January 2020

• Orchestrated the planning, management, and execution of a diverse portfolio of complex, large-scale
projects, collectively valued at over $35M.
• Directed high-stakes operations, including the rapid deployment of over 30 temporary election
campaign sites within 15 days (complete with full infrastructure), and critical oil & gas refinery
shutdown activities requiring 36-48 hour response times for multi-hall installations.
• Directed the execution of significant government-sponsored events and international Hajj
accommodation projects, consistently delivering on demanding timelines and dynamic requirements.
• Spearheaded global contract sourcing and negotiation strategies, diversifying the supplier base to
achieve over 60% in procurement cost savings and securing $5M in new business through the
introduction of innovative product variants.
Company industry:
Other Business Support Services

Co-founder

December 2015 - January 2019

DIRECT.APP,

Al Asimah, Kuwait

December 2015 - January 2019

• Co-founded, launched, and successfully scaled DIRECT.APP, a technology start-up specializing in
logistics and global delivery services, leading to its acquisition by an investor in 2019.
• Developed an innovative application that empowered users to schedule and ship parcels locally and
globally at significant discounts.
• Achieved substantial user adoption and revenue growth, building an active monthly user base of
approximately 5, 000 users and generating approximately $40K in monthly revenue.
Company industry:
Software Development

Head of Operations

January 2014 - January 2015

DRAIWIL DELIVERY SOLUTIONS,

Al Kuwait, Kuwait

January 2014 - January 2015

• Strategically led and optimized day-to-day operations, including the management of dispatchers and
customer service teams.
• Drove a critical business pivot from B2C to B2B focus, establishing a consistent and reliable revenue
stream that accounted for over 80% of total company revenue.
• Spearheaded contract sourcing and negotiation with key clients and suppliers, informed by
comprehensive market research and analysis to define market placement strategies and expansion.
Company industry:
Distribution, Supply Chain & Logistics

Contact Center Manager

January 2014 - January 2015

KuwaiT American Foodstuff Co. (KAFCO),

Al Kuwait, Kuwait

January 2014 - January 2015

• Spearheaded the complete overhaul and digital transformation of an analog contact center and
telemarketing units.
• Drove significant operational efficiencies, resulting in a 40% headcount reduction and the elimination
of unnecessary supervisory roles.
• Implemented advanced digital systems for real-time monitoring of staff performance, occupancy, and
utilization.
• Optimized scheduling based on call arrival patterns and transformed telemarketing strategies to
incorporate data-driven criteria (e.g., last order date, order values).
• Introduced robust quality assurance practices, including call recording and monitoring, which led to
• Restructured employee bonus programs to be based entirely on overall performance, fostering a
results-driven environment.
Company industry:
Catering, Food Service, & Restaurant

Assistant Manager, MIS

June 2010 - May 2012

Scicom (MSC)

Kuala Lumpur, Malaysia

June 2010 - May 2012

• Spearheaded the development and management of comprehensive reporting templates, providing
critical insights across all facets of company performance to optimize operations.
• Streamlined operational cost calculation, multi-operation schedule planning, and designed robust
scorecards and staff performance bonus reports, significantly enhancing employee and equipment
utilization and ensuring client service level agreements were met or exceeded.
• Oversaw the seamless initiation and transition of new projects, ensuring operational readiness for
handover to the operations management team.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Information Technology

Specialist (MIS)

October 2008 - January 2010

Scicom (MSC)

Kuala Lumpur, Malaysia

October 2008 - January 2010

Company industry:
Call Centers & Customer Care Outsourcing

Technical Support Executive

August 2007 - October 2008

Scicom (MSC)

Kuala Lumpur, Malaysia

August 2007 - October 2008

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Support Services

Technical Support Executive

January 2007 - August 2007

Scicom (MSC)

Kuala Lumpur, Malaysia

January 2007 - August 2007

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Support Services

Representative

June 2005 - October 2006

C&S Trading SARL,

Tangier, Morocco

June 2005 - October 2006

Company industry:
FMCG
Job role:
Sales

Education

United Business Institutes

November 2008

November 2008

Master's degree, Business Administration

Malaysia

United Business Institutes

November 2006

November 2006

Bachelor's degree, Business Administration

Malaysia

Al Najat Secondary School

July 2001

July 2001

High school or equivalent, Science Stream

Kuwait

General Secondary School Certificate

Skills

MS Office Automation
Expert
MS Office Automation
Expert
Contact Center Design
Expert
Contact Center Design
Expert
Business Operations Management
Expert
Business Operations Management
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Business Development
Expert
Business Development
Expert
Erlang-C Calculations
Expert
Erlang-C Calculations
Expert
MS Excel
Expert
MS Excel
Expert
MS Office Applications
Expert
MS Office Applications
Expert
Delivery Management Systems
Expert
Delivery Management Systems
Expert
Scorecard Management
Expert
Scorecard Management
Expert
Start-ups
Expert
Start-ups
Expert
COMPOSITE MATERIALS
Intermediate
COMPOSITE MATERIALS
Intermediate
COST REDUCTION
Intermediate
COST REDUCTION
Intermediate
OPERATING SYSTEMS
Intermediate
OPERATING SYSTEMS
Intermediate
INDUSTRIAL EQUIPMENT
Intermediate
INDUSTRIAL EQUIPMENT
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROFIT AND LOSS P&L MANAGEMENT
Intermediate
PROFIT AND LOSS P&L MANAGEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
MS Office Automation
Expert
MS Office Automation
Expert
Contact Center Design
Expert
Contact Center Design
Expert
Business Operations Management
Expert
Business Operations Management
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Business Development
Expert
Business Development
Expert

Languages

Arabic
Expert
English
Expert