محمد دويفل

• Dealing with high net worth clients (i.e Sheiks, Kings, princess) and building a buisness relationship through netwotking.
• Training and development of the teams in London stores.
• Recruitment
• Building and using a customer database
• Using IT to communicate with Head office, Store management and clients - and train the current teams.
• Visual merchandising
• Stock management and new product selection/development - involving the team in this
• Manage P/L budgets.
• Develop the relation with Harrods Management and private suite.
• Make sure the teams are motivated at all times.
• Making sure all concessions are keeping the highest standards at all times.
• Working together with all teams to achieve KPIs targets.

Harrods
www.harrods.com

Concession Manager
1) Paper work, staff Rota, staff breaks, ordering stock.
2) Customer service and sales.
3) Motivating the staff to achieve targets.
4) Making sure the Concession is fully stocked and in a high standard at all times.
5) Merchandising and making new displays.
6) Ensuring that the highest level of customer services is given at all time.
7) Ensuring staff are trained to the highest level, and hold daily brief meetings monthly training and 1:1 training.
8) Stock take, PR work.
9) Ensuring that Mystery shopper feedback is100%, otherwise work on week points with the team.
10) Recruiting, training and development.

22/06/2010-30/08/2011 The Perfume Shop
www.theperfumeshop.co.uk

Deputy Manager
1) Opening and closing store
2) Cashing up the tills and bank the daily sales
3) Paper work, staff Rota, staff breaks, ordering stock.
4) Weekly trading reports and Shop layout sales percentage.
5) Motivating the staff to achieve targets.
6) Making sure the store is fully stocked and in a high
Standard at all times.
7) Merchandising and making new displays
8) Customer service.
9) Giving training for new staff and managers.
10) Communicating with other stores, head office, customers and staff.

01/01/08-20/06/10 Tie Rack
www.tierack.co.uk

Deputy Manager
1) Opening and closing store
2) Cashing up the tills and bank the daily sales
3) Paper work, staff Rota, staff breaks, ordering stock.
4) Weekly trading reports and Shop layout sales percentage.
5) Motivating the staff to achieve targets.
6) Making sure the store is fully stocked and in a high
Standard at all times.
7) Merchandising and making new displays
8) Customer service.
9) Giving training for new staff and managers.
10) Communicating with other stores, head office, customers and staff.

Crest trading limited

www.crestoflondon.com

Assistant Manager
1) Opening and closing the store.
2) Cashing up the tills and bank the daily sales.
3) Paper work, staff Rota, staff breaks, ordering stock.
4) Motivating the staff to achieve targets.
5) Making sure the store is fully stocked and in a high
Standard at all times.
6) Customer service.
7) Merchandising and making new displays.
8) Giving training for new staff and managers.