Business Development Manager
ARTE CASA
Total years of experience :13 years, 7 Months
• Scheduling appointments and visiting existing customers to review product needs and determining other opportunities.
• Providing product quotes as required.
• Organizing and attending joint sales calls with Vendors.
• Opening new accounts.
• Continuously updating customers on product changes and modifications.
• Providing solutions to customers’ problems.
• Attending Trade Shows and Conferences (if applicable).
• Product introduction of new releases.
• Liaising between customers and the company for up-to-date status of service, pricing and new product release launches.
• Preparing reports for marketing and sales and keeping expense accounts.
• Performing maintenance and updating of customers’ accounts including contact names for future sales.
• Keeping up to date on new products, services, procedures and tools by attending training and departmental meetings
• Recommends changes in products, service, and policy by evaluating results and competitive developments
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Other duties as assigned.
Managing key accounts; privet and governmental (Americana Group, Coop, McDonalds, KEA Motors, AL Rostamani Group, Dubai
Municipality ...).
Handling big network of distribution channel partners across UAE (100+).
Following up on new leads, developing new key accounts and developing new channel partners with monthly and quarterly KPIs.
Meet and try to surpass the monthly sales target and earn maximum profit margins for the organization
Approach and Build relationship with Auto/Cars dealers and find new opportunities for a long-term deal.
Handling Clients complaints.
Cooperate with Marketing team to find potential clients for flyers sales.
Achievement of 120% of 2017 budget.
Increasing new clients contracts by 28% in the year 2017.
Altering a new training format for the new joiners which saved 50% of time comparing to the previous training formats.
• Driving and achieving annual KPI
• Generated new media directory accounts by implementing effective networking and content marketing strategies.
• Quality review of all data entry into the website, including media directory and classified ads.
• Identified prospective online customers using lead generating methods and performing an average of 120 cold calls per day.
• Negotiating with car dealerships, real estate and service providers such as pest control and setting-up long-term enterprise accounts.
• Managing and running ads campaigns
• Leading and training the data entry team to link the MD with Google Adwords.
• Planning and coordinating with Google associate marketing manager the MENA region
• Taking a charge in optimizing ads, and solely liaising with Google to maximize exposure.
• Focused at calling and reviewing client experience to improve quality control.
• Responsible for recruiting, training and managing a team of 8 sales and service driven agents across multiple locations.
• Productive in designing effective training manuals targeted to addressing customer needs to minimize complaints.
• Diligent at building long-term client relationships by calling and reviewing their experience with the company services.
• Driving KPIs for the Tele-communication team.
• Creative at refreshment training for customer service representatives on selling and service skills.
• Attentive at reviewing daily team achievements of targets and reacting accordingly.
• Produce a detailed weekly departmental report.
• Competent at collating customer feedback and proposing changes to improve customer satisfaction scores.
• Inventive at designing and implementing local marketing initiatives targeted to each branch to raise company profile and drive traffic. E.g. Radio advertisements, fliers, roll-ups, danglers, etc.
• Devised staff incentives to energize the sales teams across the POS stores, which resulted in a 15% increase in monthly sales.
• Skilled at formulating fruitful strategies for call center productivity, leading to 119% annual target achievement.