3PL Account Manager
Taager
مجموع سنوات الخبرة :13 years, 6 أشهر
• Managing J&T Express & Bosta in KSA in Terms of Customer Delivery.
• Managed vHubs in Egypt which is a Key Account with Taager in Terms of Customer Delivery.
• Managing the day-to-day performance.
• Follow up closely with the 3PLs as the delivery to the customer
should be within the service level.
• Follow up on the reverse flow as well as customer return
pickups and making sure customer refunded through the 3PL
• Managing the Accounts of R2S logistics & Jovitronix plus small 3PLs as they are partners with Jumia in terms of Logistics.
• Maintaining the SLA between Jumia and the customer through the 3PLs in terms of delivery and returns.
• Follow up closely with the 3PLs as the delivery to the customer should be within the service level.
• Follow up on the reveres flow in terms of return Pickups as well as Reveres flow for the consignment and Marketplace Shipments to meet the Vendor Experience
• Finalizing the invoices of the 3PLs to be confirmed by the Head of 3PL.
• A Part of the expansion team to deliver shipments to all of Egypt and provide training to the New 3PLs
• Following up on the Delivery Application usage to meet the customer experience in terms of Delivery.
• Software Support for Upland software product.
• Identifying the Issue with regards to the in terms of the application and the integration platforms with client and resolve it.
• Installing the application through the IIS as well as SQL server and through the installation wizard of the product.
• Part of the NOC team, monitoring and executing level 1 action plans to resolve the causes of the alerts.
• Answer Customer’s calls and inquires, through emails, tickets and phone calls.
Identifying hardware problems IBM (x86) Server, Blade centers & FLEX machines owned by Lenovo.
Through DSA logs, IMM SD, AMM SD & CMM SD I can Identify the servers' hardware problems, connectivity & compatibility issue and resolve it remotely.
I'm working as a technical support representative for Etisalat UAE based in Ajman for BlackBerry, iPhone, Android, ADSL and fiber optics (GPON)
• Working for Teleperformance as a Technical Support Adviser TSA for WINDmobile Canada Project, Then Promoted as a Delegate Supervisor for the Technical Team (Since October 2010:August 2013)
• Working as a Telesales Agent for a British Company called SMH Marketing in Hello Mobile Department which it's the Authorized dealer for all of The UK Mobile Networks (Vodafone, Orange, T-Mobile, 3G, O2 & Virgin Mobile), Then Promoted as a Backup Team Leader then as a Supervisor (Since June 2009:August 2010)
Acceptable
Acceptable
* Graduated from Port Said Experimental Language School in 2003