Mohamed ElGabry, 3PL Account Manager

Mohamed ElGabry

3PL Account Manager

Taager

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Accounting
Experience
13 years, 6 Months

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Work Experience

Total years of experience :13 years, 6 Months

3PL Account Manager at Taager
  • Egypt - Cairo
  • March 2022 to May 2023

• Managing J&T Express & Bosta in KSA in Terms of Customer Delivery.
• Managed vHubs in Egypt which is a Key Account with Taager in Terms of Customer Delivery.
• Managing the day-to-day performance.
• Follow up closely with the 3PLs as the delivery to the customer
should be within the service level.
• Follow up on the reverse flow as well as customer return
pickups and making sure customer refunded through the 3PL

3PL Account Manager at Jumia
  • Egypt - Cairo
  • December 2018 to March 2022

• Managing the Accounts of R2S logistics & Jovitronix plus small 3PLs as they are partners with Jumia in terms of Logistics.
• Maintaining the SLA between Jumia and the customer through the 3PLs in terms of delivery and returns.
• Follow up closely with the 3PLs as the delivery to the customer should be within the service level.
• Follow up on the reveres flow in terms of return Pickups as well as Reveres flow for the consignment and Marketplace Shipments to meet the Vendor Experience
• Finalizing the invoices of the 3PLs to be confirmed by the Head of 3PL.
• A Part of the expansion team to deliver shipments to all of Egypt and provide training to the New 3PLs
• Following up on the Delivery Application usage to meet the customer experience in terms of Delivery.

Senior Technical Consultant at RMGS
  • Egypt - Cairo
  • December 2017 to November 2018

• Software Support for Upland software product.
• Identifying the Issue with regards to the in terms of the application and the integration platforms with client and resolve it.
• Installing the application through the IIS as well as SQL server and through the installation wizard of the product.
• Part of the NOC team, monitoring and executing level 1 action plans to resolve the causes of the alerts.
• Answer Customer’s calls and inquires, through emails, tickets and phone calls.

Remote Technical Support at IBM
  • Egypt - Cairo
  • July 2015 to November 2017

Identifying hardware problems IBM (x86) Server, Blade centers & FLEX machines owned by Lenovo.

Through DSA logs, IMM SD, AMM SD & CMM SD I can Identify the servers' hardware problems, connectivity & compatibility issue and resolve it remotely.

Technical Support Representative at Etisalat
  • United Arab Emirates - Ajman
  • August 2013 to March 2015

I'm working as a technical support representative for Etisalat UAE based in Ajman for BlackBerry, iPhone, Android, ADSL and fiber optics (GPON)

Technical Support Adviser at Teleperformance
  • Egypt
  • October 2010 to April 2013

• Working for Teleperformance as a Technical Support Adviser TSA for WINDmobile Canada Project, Then Promoted as a Delegate Supervisor for the Technical Team (Since October 2010:August 2013)

Sales Supervisor at Emerging MEdia
  • Egypt - Cairo
  • May 2009 to August 2010

• Working as a Telesales Agent for a British Company called SMH Marketing in Hello Mobile Department which it's the Authorized dealer for all of The UK Mobile Networks (Vodafone, Orange, T-Mobile, 3G, O2 & Virgin Mobile), Then Promoted as a Backup Team Leader then as a Supervisor (Since June 2009:August 2010)

Education

Bachelor's degree, Accounting
  • at Portsaid University
  • September 2008

Acceptable

High school or equivalent, High School
  • at Portsaid Experimental Language School
  • July 2004

Acceptable

High school or equivalent, Accounting
  • at Port Said Experimental Language School
  • January 2003

* Graduated from Port Said Experimental Language School in 2003

Specialties & Skills

Performance Management
Logistics Management
Distributions
Account Management
Problem Analysis
CUSTOMER SERVICE
MARKETING
TECHNICAL SUPPORT
technical analysist
Account Management
TELESALES
Logistics Management
Warehouse Management

Languages

Arabic
Expert
English
Expert
Spanish
Beginner

Hobbies

  • Football
    I'm Crazy about football and it a source of motivation and happiness for me.