General Manager
TBG
Total years of experience :25 years, 8 Months
As a GM am handling the company branch
• Main Focus on selling IT infrastructure solution and services
• Development of business partnerships and building successful and beneficial relationships with all vendors. ( DellEMC, HPE, …etc)
• Building and maintain a high performing sales team
• Prepare the sales plan for department and make sure it executed according to the plan.
• Growing Customer Satisfaction by coaching business relevance and by personally engaging with key executives.
• Educate the client for the latest technology of storage and backup.
• Make sure the sales team aligns with the vender & Client in order to present the proper solution.
• Maintain and develop the relationship with the client / vendor.
• Coordinate and follow up with clients for all necessary approvals.
• Participate with the clients / vendors in providing and advising for the best solutions.
• Main Focus on selling Converged infrastructure mainly EMC / VCE.
• Develop and build committed channel resellers across KSA
• Responsible for the development and performance of all sales and marketing activities to achieve maximum profitability and growth.
• Define and implement with all resellers a quarter plan of marketing and sales activities
• Managed and secured Alliances and strategies with major software and hardware vendors
• Manage MDF budget and Marketing activity for the BU & Partner
• Provide strong leadership for sales and marketing teams to ensure the achievement of sales targets and expense control.
• Understand local market to help the Partner to achieve maximum profit and result
• Build, handle, manage and follow up on the sales pipeline of the unit.
• Develop the pricing policy for the products based on the market dynamics, the communication with the Vendor and the strategy of the company
• Provide training and assistance to collaborate directly or through appropriate company resource.
• Educate the partner on the latest Storage technology.
• Recruit and coach staffs on professional knowledge and job-related skills
• Set up KPIs to appraise staff’s performance.
• Set up and manage partner’s profile, develop potential partners, and recruit new partner in order to achieve sales & marketing target.
• Responsible for the full sales cycle from lead generation to close, through identifying new leads & opportunities.
• Plan and execute appropriate business strategies to achieve revenue targets in a specified account in Saudi Arabia
• Lead business development activities and develop new opportunities in existing client
• Engage and manage clients at appropriate levels, including senior technology and business executives in the target client
• Negotiate commercial terms of engagement
• Work with the delivery team and third-party vendors to ensure that project risks are minimized and project goals are met
• Prepare quotations, proposals and presentations for customers.
• Build and maintain strong, long-lasting client relationships
• Build and maintain strong, long-lasting relationships with the venders
• Manager all sales activity in KSA
• Participate in RFQ writing for the client.
• Selling HW and infrastructure solutions ( Server, Storage, BRS, Data Center)
• Knowledge about Cisco, HP, EMC, & IBM products.
• Selling Data Center solutions
• Prepare Delivery plan with the PM& Purchasing Dept.
• Build and maintain strong, long-lasting client relationships
• Maintaining close relationships with the customer, and ensuring work schedules and processes are reviewed periodically.
• To be responsible for conducting Service reviews with the client interface, at a frequency directed by the client interface.
• Expand the business base in the KSA by opening channel with the customers
• Development of business partnerships and building successful and beneficial relationships to all partners.
• Monitor projects across KSA.
• Participate in tender and pricing
• Managing the accounts and developing the business.
• Identify and grow opportunities within territory and collaborate with marketing and sales teams to ensure growth attainment
• Negotiate agreements with outside providers and subcontractors to ensure lowest cost and highest quality of service
• Ensure the timely and successful delivery of our services according to client needs and objectives
• Develop & Create business partnerships and building successful and beneficial relationships with all partners.
• Set goals for the sales department and make sure it executed according to the plan.
• Working with all of the other people in the company as a team player, and being committed to the overall success of the sales department and the company as a whole.
• Experience in building and managing a sales & pre-sales Teams.
• Proactively identify and generate leads for products and solutions.
• Plan and prioritize sales activities and customer/prospect towards achieving agreed business aims.
• Participate in RFQ writing for the client
• Provide pre-sale support in paying visits to clients’ sites in cooperation with the sales team
• Playing major role in establishing new partnership with vendor and product awareness
• Achieve and surpass revenue and gross margin targets.
• Proven Achievement in the sales and tender department.
• Target Achieved in both 2010 & 2011
• Advocates for client needs during sales life cycle and in addressing any delivery issues.
• Participate in bid evaluation with the client and define the best process for tender evaluation & management.
• Selling Infrastructure solution to government sector ( HP, EMC, IBM, Dell)
• Setup the Sales Dept. and identify the process for tender management.
• Participate with the client in business analysis to uncover the needs
• Write RFP with the client based on the client needs, budget and technology.
• Provide the client with technical evaluation procedure & template.
• Manage daily activity for the sales dept.
• Make sure the sales department targets achieved during the year.
• Performing some advertising and PR campaigns and programs.
• Responsible for account managing, sustaining and maximizing revenues from named key accounts
• Builds strong professional working relationships with the client.
• Advocates for client needs during sales cycle and in addressing any delivery issues.
• Provide the gaudiness for the customer by providing the best solution.
• Develop and enhance relationships with the customer & vender.
• Uncover customer business requirements for the named accounts.
• Demonstrate company solutions effectively.
• Follow up business opportunities through the sales life cycle.
• Participate with the PM in SOW & Project monitoring.
• Participate in the RFP writing with the client.
• Participate in the technical evaluation for proposed solutions
• Create SOW with the client based on RFP
• Participate in progress and quality meetings with Customer.
• Follow up with the customer to close all blocking issues.
• Tender management, break down and preparation.
• Vendors management with project sub-contractors including software, hardware, consultation & integration services
• Experience with managing large teams. (from both on-premise or remote locations
• Develop and enhance relationships with the customer & vender.
• Participate in progress and quality meetings with Customer.
• Coordinate and follow up with clients for all documents approvals.
• Identifying market opportunities and defining product vision and strategy.
• Actively seek new relationships with potential customers
• Establish new business partnership with local & overseas companies.
• Actively seek new relationships with potential customers.
• Preparing long & short term strategic business plans,
• Manage staff, preparing work schedules and assigning specific duties.
• Maintain working relations with company’s clients, suppliers and contractors.
• Managing Bids & Proposals activities,
• Follow up with the customer to close all blocking issues.
• Build implementing & maintenance server hardware & software (hands on).
• Complete domains & work groups planning, setup & administrating (hands on).
• Server deployment & troubleshooting.(hands on).
• Monitoring activities, operational tasks, & defining performance factors for system.
• Good knowledge dealing with hp server dl580, dl380, blade 25, blade 45 & IBM servers assembling & deploy.
• Supervise joiner engineers and guide them.
• Prepare all document ( system design &build document)
• Providing all design & implementation document for the client.
• Establishing networks infrastructure.
• Computer assembling, maintenance & installation.
• Server installation & configuration.
• Troubleshooting clients connectivity
• Troubleshooting windows platform.
• Design small network providing a total solution.(active directory &exchange server).
• Installation, maintenance, & configuration for wireless network & adsl line.
• Installation, maintenance & support for Win NT Server. Win 2000, Win 98, Me, XP & providing a LAN solution.
• Troubleshooting win 98, me, xp, 2000.
• Providing network solution & total infrastructure solution.
• Provided technical support & advices.
• Managing day-to-day service management of the company infrastructure & helpdesk.
• Managing support team which consist of help desk (2 people) & network engineer.
• Act as high level escalation point of all incident & related service quality issues.
• Create a business plan for the sales dept.
• Manage the technical team providing a tasks and following up with the client.
• Opining a new channel in the IT industry.
• Managing day-to-day service management of the company infrastructure & helpdesk.