Hotel Manager
Prime Hotel Group
Total years of experience :32 years, 4 Months
Hotel Manager Pre-opening
Prime Hotels Group
Prime Al-Hamra (Jeddah) (109 rooms, 2 restaurants, 1 bars, 89 employees)
Duties Includes:
Human resources:
• Recruitment of Heads of departments and the entire staff
• Establish basic personnel standards
• Coordination of training for personnel
• The organization of external and in-house training
• Specialized training for personnel
• Training through practical work
• Types of training: Service, Reservations, Reception, Sales, Housekeeping
Marketing and sales:
• Establishing a corporate identity and marketing campaign
• Defining the distribution and sales channels
• Connecting the hotel on the GDS - Global Distribution System
• Create a pricing policy
• Pre-opening sales
• Preparation and implementation of the opening ceremony - "Grand Opening"
Finance:
• Budget preparation for the Pre-opening phase
• Budgeting for the first 12 months of hotel’s operations
• Budget management according to international standards and strategic plans of the client
• Risk management
Preparing for inspection, certification and hotel categorization:
• Preparation of the hotel for all types of inspections
• Implementation of and preparation for certification of the HACCP system
• Preparation of the hotel for the official categorization by the competent authority
• Leads and supervises all relevant activities within all departments of the hotel operation.
• Responsible for the commercial results of the Hotel operation.
• Keep close contacts to specialists (Regional Office as well as Head Office) and co-ordinates relevant activities to improve commercial and other results.
• Always ensures that the hotel consistently disposes of an adequate, motivated and skilled personnel at all levels. Personally cares about the Management Development within area of responsibility, encourages and evaluates candidates on a regular basis
• Achievement of commercial results in terms of finance and especially marketing
• Personnel planning for Department Heads (Management Portfolio)
• Compilation of and adherence to financial budgets within all hotel operation with all concerned reports / plans
• Organization and monitoring of all administrative affairs within the management
05-2010/Present: Rooms Division Manager
Maritim Jolie Ville Kings Island resort Luxor
Maritim (647 rooms, 5 restaurants, 4 bars, 570 employees)
• Managing Front Office, House Keeping, Laundry, Reservation, Guest Relation, Business Center, Recreation and Transportation
• Opening of 326 rooms extension late 2010
• Recruiting the new staff of the department
• Managing the department in smooth way
• Follow up with all requested reports
• Managing the departmental yield management and follow up with reservation dep. to make sure of maximizing the departmental income.
• Managing the Allotments and hotel sales
• Setting the departmental budget, forecast & estimations
• Setting the departmental manpower
• Managing the departmental training
07-2007/04-2010: Rooms Division Manager
Sofitel Karnak Luxor
Accor Egypt (347 rooms, 3 restaurants, 4 bars, 271 employees)
• Managing the department in smooth way
• Follow up with all requested reports
• Managing the departmental yield management and follow up with reservation dep. to make sure of maximizing the departmental income.
• Managing the Allotments and hotel sales
• Setting the departmental budget, forecast & estimations
• Setting the departmental manpower
• Managing the departmental training
04-2006/06-2007: Sales Manager
Sofitel Karnak Luxor
Accor Egypt (347 rooms, 3 restaurants, 4 bars, 271 employee)
• Liaise daily with Tour operator and Travel agents
• Maximizing the hotel sales from 14% the first year of opening (Year 2004)) to 76% for 2008
• Attracting new markets to the hotel
• Publishing the hotel in too many TO/TA brochures
• Setting hotel marketing plan and budgets and sales reports
03-2005/03-2006: Front Office Manager
Sofitel Karnak Luxor
Accor Egypt (347 rooms, 3 restaurants, 4 bars, 271 employee)
• With other FOM, managing the department in smooth way
• Responsible of the yield management of the hotel
• Taking part of sales and setting the departmental goals
• Follow up the department training plan
03-2002/02-2005: Front Office Manager
Novotel Coralia Luxor
Accor Egypt (185 rooms, 3 restaurants, 2 bars + floating restaurant)
• Managing the department and recruiting in smooth way
• Setting the departmental budget, forecast and estimations
• Handling all monthly and department reports
• Managing the floating restaurant bookings
• Managing the Guest relation section
• Managing hotel reservation
6-2001 / 02-2002: Unpaid Holiday
• Spent 9 months in Germany to attend an intensive course of the German language (Diploma)
03-2000/08-2001: Front Office Manager
Mercure City Abu Simple
Accor Egypt (145 rooms, 2 restaurants, 2 Bars)
• Handling soft opening of the hotel
• Recruiting the staff of the department
• Setting all department policies and procedures
• Building hotel data base
• Assisting the HK department
• In-charge of the HK & Laundry departments
• Handling all blockings, Guests complaints and management reports
09-2000/05-2001: Front Office Manager
Coralia Tanis ll (Cruise Boat)
Accor Egypt (71 Cabins, 1 restaurant, 2 bars)
• Acting as Assist Boat Manager
• Taking the responsibility of the boat operation while GM is in vacation
• Handling all Check in/out
• Handling all Reports
• Handling the entertainments and visiting programs
07-1996 / 02-2000: Front Office Manager
Mercure Inn Luxor
Accor Egypt (89 rooms, 3 restaurants, 3 Bars)
• Management the department staff
• Supervise daily operation
• Organizing trainings
• Responsible of the monthly reports
• Acing as sales manager
• Putting the Forecasts, Estimations and budgets
04-1994 / 06-1996: Asst Front Office Manager
In-charge of Front Office Dep.
Mercure Inn Coralia Luxor
Accor Egypt (89 rooms, 3 restaurants, 3 Bars)
• Management the department staff (as in-charge of the front office dep.)
• Supervise daily operation
• Organizing trainings
• Responsible of the monthly reports
• Managing the guest relation and information desks
• Putting the Forecasts, Estimations and budgets
04-1993 / 03-1994: Senior Reception
Mercure Inn Coralia Luxor
Accor Egypt (89 rooms, 3 restaurants, 3 Bars)
• Taking responsibility of bookings and reservation
• Compile all reports of the department
• Handling all Check In/Out and blockings
01-1992 / 03-1993: Receptionist & Telephone operator
Mercure Inn Coralia Luxor
Accor Egypt (89 rooms, 3 restaurants, 3 Bars)
• Handling check in/out
• Handling all outstanding balances
• Dealing with customer's complaints
SKILLS & TRAININGS
11/2008 - 07/2012 Faculty of arts (Guiding section) Ain Shams University OTHER GRADUATIONS: - German Language degree (Kopling House - Germany)
- Running of computer applications degree (Computerized Business Center - Luxor) - Software Programming degree
(Computerized Business Center - Luxor)
01/1990 - 01/1992: Hotel Luxor Institute (EGOTH) Front Office Section Advanced Diploma in Tourism and Hotel Studies
