Mohamed Elasser, Recruitment Senior Executive

Mohamed Elasser

Recruitment Senior Executive

Hassab Labs

Location
Egypt - Cairo
Education
Diploma, HRM Diploma
Experience
13 years, 7 Months

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Work Experience

Total years of experience :13 years, 7 Months

Recruitment Senior Executive at Hassab Labs
  • Egypt - Cairo
  • My current job since September 2016

Skill Set: Sourcing, recruiting, Screening. Sourcing and recruiting qualified candidates matching to the requirement from client.Screening candidates according to the job description.Sourcing and recruiting from various job boards and social-networking sites.Coordinating with recruited candidates for scheduling interviews.Able to maintain database of candidates.

Hr Specialist at Elkersh Cars
  • Egypt - Cairo
  • April 2015 to September 2016

-Maintains personnel files in compliance with applicable legal requirements.
-Keeps employee records up-to-date by processing employee status changes in timely fashion.
-Maintains listing of approved foundation positions along with assigned salary grade levels.
-Processes personnel action forms and ensures proper approvals; disseminates approved forms.
-Maintains budget spreadsheet that includes salaries, payroll taxes and fringe allowances.
-Prepares paperwork required to place employees on payroll and establishes personnel file.
-Assists in hiring process by coordinating job posting on the website, reviewing resumes, and performing telephone interviews and reference checks.
-Maintains the employee handbook with updated resolutions and other pertinent information, as needed.

HR recruitment Coordinator at Micro Data Technology for Information Systems
  • Egypt - Cairo
  • September 2014 to March 2015

As HR Recruitment and Selection my responsibilities:
•Perform activities in the HR area includes employment specialists who recruit, interview and place workers.
•find people who are match for this job.
•Identify people who can help the organization to achieve its mission, vision.
•Compile and keep personal records data for each employee.
•Process and verify, maintain personal related documents.
•Gather personnel records from other departments or employees.
•Explain company personnel policies, benefits, and procedures of job application.
•Contact job applications to inform them of the status of their applications.
•Assist in generating the monthly payroll.

sales representative at Yellow Pages Company
  • Egypt - Cairo
  • June 2014 to September 2014

Sales organization and we are currently seeking strong outside sales and marketing professionals with proven understanding of both online, mobile and traditional media to help build and sell YPG 360° advertising solutions to local SMB’s.

In addition, the position will ensure that customers' needs are exceeded in terms of customer satisfaction. Success in this position requires strong consultative sales and analytical skills, a focus on client service, intrinsic curiosity for our products and technology, the ability to thrive in a dynamic, team-focused environment and deliver within tight deadlines. We succeed when we help our customers to grow their business using our tailored advertising solutions.

Customer Service Representative at SPREA.MISR
  • Egypt - Cairo
  • October 2012 to April 2014

As Customer Service Advisor my responsibilities:
• Answering calls in a professional and timely manner, logging details of the customer incident or changes to services - ensuring that accurate and complete information is obtained.
• Resolving customer incidents or changes wherever possible at first point of contact or to assign the incident to the Incident Management Team or 3rd Party accurately with initial diagnostics carried out.
• Ensuring customers receive timely updates on incidents
• Building relationships with the customer in a professional way
• Contributing to ad-hoc duties and projects as determined from time to time by members of the management team.
• Working cross functionally with Operations, Sales, Marketing, Service & Account Managers and all other relevant business departments by communicating valuable customer feedback and keeping them informed of customer issues and successes.
• Ensuring ongoing development of technical and customer service skills within the role


As Customer Service Advisor my skills and qualifications will ideally include:

• Customer relationship management
• Proven experience in a Customer Service role
• Good understanding of telecommunication services desirable
• Excellent communication skills
• Good analytical skills
• Excellent interpersonal skills
• Willing to learn and progress within a large corporate organization

customer service advisor at Vodafone-EG
  • Egypt - Cairo
  • January 2011 to July 2012

As Customer Service Advisor my responsibilities:
• Answering calls in a professional and timely manner, logging details of the customer incident or changes to services - ensuring that accurate and complete information is obtained.
• Resolving customer incidents or changes wherever possible at first point of contact or to assign the incident to the Incident Management Team or 3rd Party accurately with initial diagnostics carried out.
• Ensuring customers receive timely updates on incidents
• Building relationships with the customer in a professional way
• Develop and maintain business product and service awareness through
self-investigation and support from Vodafone
• Contributing to ad-hoc duties and projects as determined from time to time by members of the management team.
• Working cross functionally with Operations, Sales, Marketing, Service & Account Managers and all other relevant business departments by communicating valuable customer feedback and keeping them informed of customer issues and successes.
• Ensuring ongoing development of technical and customer service skills within the role

As Customer Service Advisor my skills and qualifications will ideally include:
• Customer relationship management
• Proven experience in a Customer Service role
• Good understanding of telecommunication services desirable
• Excellent communication skills
• Good analytical skills
• Excellent interpersonal skills
• Willing to learn and progress within a large corporate organization

Customer Service Representative at HSBC
  • Egypt - Cairo
  • November 2008 to May 2009

Proven experience in a Customer Service role • Good understanding of telecommunication services desirable • Excellent communication skills • Good analytical skills • Excellent interpersonal skills • Willing to learn and progress within a large corporate organization

Education

Diploma, HRM Diploma
  • at AUC
  • September 2016

HRM Diploma: •Strategic Management •Recruitment & Replacement •Training & Development •Compensation & Benefits •Employee & Labor relations •Labor Law •HRIS •Final Project

High school or equivalent, Interviewing & Selection Techniques
  • at AmCham Egypt
  • December 2014
High school or equivalent, Decision Making & Problem Solving
  • at AmCham Egypt
  • October 2014
High school or equivalent, communication skills
  • at AmCham Egypt
  • September 2014
Bachelor's degree, BSC.OF Commerce, Foreign Trade & Business Administration
  • at Helwan University
  • July 2008

Graduation Project: Economics of Foreign Trade (Export & Import) Grade: Good

High school or equivalent, literary section
  • at High school – Al Salam College
  • July 2003

Skills in School builds personal development, creativity, community engagement in addition to Skills in Schools is already embedded within the curriculum

Specialties & Skills

time management
team spirit
Recruitment & selection tec
creative
hard worker
supportive
performance management
human resource

Languages

English
Native Speaker
Arabic
Native Speaker